Team Leader

Job Title: Team Lead – CIBG

Job Purpose

Provide value-added operational support and oversight for CCAM activities within CIBG, including Corporate Account Opening, Account Maintenance, Mandate and Signatory Management, KYC and other account management activities.

Ensure all customer requests are processed efficiently, accurately, and in compliance with regulatory requirements, internal policies, operating procedures, and service level agreements, while maintaining high levels of customer satisfaction, operational excellence, and risk control.

Key Result Areas

CCAM

Operational Management

• Manage and authorize various Corporate Banking account opening and account maintenance activities processed by CCAM, ensuring adherence to Bank policies, procedures, regulatory requirements, and service standards.

• Review and authorize account opening documentation for Corporate, Commercial, Government, Financial Institutions, MNC, Special Assets, and Investment Banking clients in compliance with CDD/KYC, AML, Sanctions, and internal policy requirements.

• Ensure customer records, account structures, mandates, and authorized signatory information are accurately maintained across relevant banking systems.

• Review and authorize corporate fixed deposit placements, rollovers, liquidations, and related financial transactions within delegated authority limits.

• Support KYC remediation, regulatory reviews, audit observations, and data correction initiatives in coordination with Compliance, Business Banking Teams, and Operations units.

Risk & Control

• Ensure strict compliance with AML, Sanctions, Regulatory, Compliance, and Operational Risk requirements.

• Monitor adherence to policy and procedural controls to minimize operational losses, processing errors, and regulatory breaches.

• Escalate exceptions, high-risk cases, policy deviations, and control gaps to management promptly.

• Support internal, external, compliance, and regulatory audits through timely submission of information, corrective actions, and closure of observations.

• Ensure Maker-Checker controls are consistently adhered to across all processes.

Service Delivery & Productivity

• Ensure all requests are processed within agreed Service Level Agreements (SLAs).

• Maintain processing accuracy levels of 99% and above while minimizing customer and business escalations.

• Monitor daily workflow queues and prioritize critical, aged, and high-value customer requests.

• Ensure optimum utilization of resources and effective workload distribution across the team.