Technology Program Manager

Responsible for leading and managing the Delivery & Support team for the bank's most critical application - Core Banking. 

Developing and executing the support strategy of technology by achieving objectives and goals. Responsibilities include guiding and mentoring the team and delivering high-quality support services.

The role delivers information technology solutions to meet business and functional requirements. Responsible for managing the SDLC of Change Management in Core Banking from business requirements to technical specifications, delivery, and post-implementation maintenance activities.

Accountable for supporting and managing the Core Banking system, which can impact the bank with financial losses, reputational issues, regulator warnings/penalties, and operational losses.

Responsible for leading the Core Production Support function within SLA, schedule, budget, and scope parameters, including testing and overseeing quality and compliance controls throughout the project life cycle.

The role delivers information technology solutions to meet business and functional requirements. Responsible for leading the Core Banking team within budget and scope parameters, including testing and overseeing quality and compliance controls.

• Manage a diverse team of professionals, including offshore and outsourced personnel, responsible for application support across the bank.
• Lead the application and integration team. As an essential member of the governance committee, oversee policy development, vendor selection, use case evaluation, and project approvals. Cultivate a culture of innovation to ensure the successful implementation and support of core banking technologies, establishing a robust, scalable, and resilient platform.
• Effectively manage the "Run the Bank" team with responsibilities encompassing stability, monitoring and control, capacity management, and incident management of the bank's most critical applications.
• Ensure the achievement of agreed Service Level Agreements (SLAs).
• Review and evaluate business requirements against existing and proposed systems, recommending an appropriate approach for providing solutions.
• Analyze the impact of functional requirement changes on existing systems.
• Direct and assist the development team in verifying the resolution of issues/functions developed by the team.
• Actively participate in issue resolution activities by guiding and assisting the development team and building a strong functional relationship with them.
• Understand business requirements from the bank and effectively convert them into Requirement Specifications and Functional Specifications.
• Manage and maintain documentation describing custom configuration and parameterization of third-party provided solutions.
• Provide technical guidance, information, and instruction to other IT staff requiring broader subject knowledge.
• Program manage the implementation and modernization of large-scale core digital banking platforms.
• Ensure the successful implementation of the PROGRAM DELIVERY’s strategy, responsibilities, services, and deliverables.
• Monitor program reporting and assist the team in reporting to senior management and stakeholders.
• Oversee project costs and ensure finances are well managed.
• Provide and maintain a capacity planning and resource tracking service across the program.
• Track financial reporting while ensuring that the program and projects adhere to the agreed budget.
• Ensure cross-program dependencies are managed and the dependency log is accurately maintained.
• Foster cohesion within the team and motivate members to produce quality work.
• Provide project planning, milestone management, scope management, and resource forecasting.
• Prepare regular status reports for engagement leadership.
• Ensure awareness of and adherence to compliance/risk implications.
• Seek regular updates from vendors, consultants, and the bank team on delivery progress.

Escalate slippages to stakeholders as necessary.

• Proven experience in cross-border team management
• Demonstrated ability to plan, execute, control, and close projects while managing multiple components with minimal supervision
• Extensive experience managing large-scale core banking transformations
• Expertise in overseeing the complete project lifecycle with teams ranging from 25 to 50 members
• Proficient in project management methodologies such as AGILE or PRINCE2 for medium to large-sized projects
• Strong skills in developing and maintaining project and program plans, including risk management, action tracking, issue resolution, and dependency mapping
• Highly efficient in resource planning and task assignment

Knowledgeable in benefits realization, dependency mapping, and resource