Job Purpose:

• To achieve monthly KPIs (Save Rate) assigned.

• To maintain standard performance to achieve top save rate and maximum retains without Offer

• To ensure that all Retention efforts and activities are directed to meeting card business goals.

• To ensure assigned card retention monthly targets are achieved

• To ensure that there is no complaints or errors.

• Top call quality scores and Customer service etiquettes to be displayed over the calls. 

• 100% adherence to the defined retention ADM.

• Adherence to TAT for all the customer request received.

• Adherence to discipline and punctuality

• Attending Daily team huddles & keeps up to team commitments.

• Monitor personal performance and align strategies to improve retain out comes.

Key Result Areas

Knowledge, Skills and Experience

• University Graduate.

• Excellent people management skills.

• 1-2 years experience in similar work environment.

• Preferably has a practical marketing background.

• Has strong Sales and customer focus and ability to think creatively and work under pressure.

• Excellent presentation skills.

• Good team player with result driven attitude.

• Business sensitive.

• Has analytical and computer skills.

• Adaptable and versatile.