Global Services Strategy & Operations

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Klaviyo is looking for a Global Services Operations Lead to join our Customer Experience Operations team. This role keeps the Global Services–comprised of Professional Services, Customer Education, and Onboarding–operating engine running day to day– managing the variety of projects, systems, and cross-functional initiatives that support resourcing, service delivery, and reporting for the services organization. You’ll partner closely with the Senior Manager of Professional Services Operations and stakeholders across Sales, Customer Success, Support, and Partners to execute operational initiatives, build and maintain the automations and processes the team relies on, and bring structure to ambiguous, cross-functional problems.

This is an individual contributor role for someone who enjoys rolling up their sleeves: managing multiple concurrent projects, orchestrating enhancements or building hands-on in tools like Salesforce, Tableau, Snowflake, and driving process improvements without a team behind them. You’ll bring independent judgment to how you get things done.

How You’ll Make a Difference:

Program & Project Management

• Independently manage a portfolio of operational projects and initiatives for Global  Services Strategy & Operations, balancing multiple short- and mid-term priorities at once.
• Translate ambiguous asks from stakeholders and cross-functional partners into clear project plans, timelines, and success criteria.
• Keep initiatives on track by coordinating across Sales, Customer Success, Support, Partners, IT, and Product — flagging risks and proposing solutions before they become blockers.

Process & Systems Ownership

• Build, document, and maintain the systems and automations that support services reporting, alerting, and workflow needs.
• Identify opportunities to streamline manual or error-prone processes and design more scalable, repeatable solutions.
• Own documentation for operational processes so they’re auditable and easy to hand off or scale.

Reporting & Insights