Provider Operations Supervisor

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

JOB OVERVIEW

We are seeking a dedicated and motivated Supervisor to lead our Provider Operations areas to help strengthen the experience of our provider partners. In this role, you will initially focus on guiding a team of high‑performing advocates, ensuring they deliver exceptional service, meet key performance goals, and maintain strong, collaborative relationships with our provider groups. You will play a critical part in shaping operational excellence, overseeing quality, driving continuous improvement, and supporting the professional growth of your team. If you thrive in a fast‑paced, relationship‑focused environment and are passionate about empowering teams to succeed, this is an exciting opportunity to make a meaningful impact.

Location:

On-site, Dallas

Responsibilities:

• Lead and manage the team to consistently meet or exceed performance goals and key performance indicators (KPIs).
• Conduct regular quality audits to ensure providers receive accurate, high‑quality support and service.
• Facilitate weekly one‑on‑one coaching sessions with each team member to provide guidance, performance feedback, and development support.
• Identify and establish priority focus areas that align with organizational goals and KPI targets.
• Serve as the primary point of escalation and relationship manager for provider groups.
• Prepare and deliver ongoing program performance updates to ensure alignment, visibility, and progress toward KPI achievement.
• Oversee and maintain knowledge management tools, resources, and automated solutions that support the team and operational efficiency.

Requirements:

• Bachelor's degree or equivalent.
• At least 2 years of customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with data management tools (PowerBI/Power Automate)