Technical Specialist Associate

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
• Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Key Responsibilities:

• Provide top-tier support for complex issues via phone, email, and remote assistance, including working with enterprise customers.
• Ensure the success and satisfaction of the global customer base.
• Manage a high volume of cases, aiming for successful resolutions.
• Maintain detailed case documentation.
• Collaborate with team members to develop optimal solutions.
• Replicate technical problems internally for better understanding and resolution.
• Continuously learn and apply knowledge from internal resources.
• Identify cases that require escalation due to technical complexities or strategic considerations.
• Mentor and coach new engineers in the team.
• Utilize internal labs and simulators for testing and analysis.
• Clearly articulate issues and provide appropriate solutions or action plans to customers.
• Participate in weekend shifts to ensure consistent support.
• Effectively use productivity tools like softphone systems and CRM ticketing platforms.