Client Relationship Manager

Who We Are  

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.   Further information is available at www.bgis.com

SUMMARY

Reporting to the Manager, Workplace Solutions, the Client Relationship Manager I will be the prime contact to customer Business Units, on behalf of the client Corporate Real Estate team. The CRM I will seek to understand the Business Unit’s needs as they relate to the workplace and develop solutions that will support both the business objectives and the overall Real Estate strategy. The candidate must have strong communication skills and be able to manage client expectations. The CRM I must be able to manage priorities effectively and thrive in a fast-paced, evolving work environment

KEY DUTIES & RESPONSIBILITIES

Client Relationship
 Foster new and existing client relationships at an executive level with identified business units relating to the workplace.
 Consult and meet with clients to determine needs, preferences, budget and timeline, specific purpose of the space and/or project and
other factors affecting the planning of interior environments.
 Collaborate with the Workplace Solutions team where required to support client needs
 Maintain communication with client during project execution and work closely with Project Delivery team to ensure project success
 Local travel to various client sites required every 1-2 weeks.
 Occasional out-of-province travel may be required.
Interior Design/ Workspace Occupancy
 Perform interior design activities such as needs analysis, programming, space planning, cost estimating, detailed scope development and
problem solving.
 Develop solutions with a strong consideration of factors such as cost, budget, environment and timelines.
 Work with client Asset Managers to develop Strategic Project scopes and budgets that align with client’s multi-year overall strategy
 Ensure the required design elements of every project are: clearly articulated; agreed and understood by multiple cross-functional
concerned parties; managed in a collaborative, effective and efficient manner; to allow the Project Management team to successfully deliver intended outcomes.  Educate and communicate across CRE teams regarding use of regional workplace policies, specifications, and guidelines to support ongoing occupancy and projects within the portfolio  Work closely and collaboratively with other team members, internal partners (HR, IT, Security, FM’s), and external consultants/vendors in the development and execution of appropriate workplace design.  Projects assigned will be typically moderate complexity and up to $3M in value. Reporting  Provide weekly updates of project information and status to support accurate data reporting  Conduct site audits as required to validate existing architectural conditions / occupancy and provide updated drawings and data.  Other duties as assigned.