System Support Specialist
Posted 15 Oct 2026
Advertised as “Principal System Support Specialist”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
No salary listed for this role.
Field of studyComputer Science, Information Systems (or related)
Study levelBachelor's
CertificationsITIL Foundation
Summary:
Our global Unified Communication and Collaboration team is looking for a new team member!
Unified Communication and Collaboration team is part of DHL ITS Digital Workspace Services – Collaboration department.
This role is Principal Support specialist and includes work on build activities and various projects, proactive & reactive support, high level technical support of team managing the daily operations of the UCC (Unified Communication and Collaboration) Services globally.
About the team:
Global UCC team builds, supports and maintains various services, mainly MS Teams (incl. telephony and voice gateways). The team is responsible for global solutions mostly based on cloud technologies. The managed services are consumed by more than 400 000 users and this global team operates from 3 regions (Asia: MY, Europe: CZ, Americas: CR and US). We are looking for the candidate who would extend our team of highly skilled professionals in Americas.
What you will do:
- Provide 2nd/3rd level of support of UCC and VoIP services
- Provides Operations Acceptance activities to ensure accurate and timely release to production of new and/or enhanced services.
- Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales
- We emphasize teamwork hence provide advice and guidance to junior colleagues is a must
Technologies you will use:
- Microsoft Teams, O365 components
- AudioCodes gateways
- Various IP telephony components / endpoints
- PowerShell Scripting
- Network troubleshooting
You should have some of these:
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Passion for Communication technologies with focus on UCC and Voice over IP
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Understanding of Data Networks and Security standards
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Ability to work independently and self-motivation, ability to drive projects forward
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Degree in Computer Science, Information Systems or equivalent experience
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5+ years of working experience in Microsoft environment, Data Networks, IT administration and support in large global environment, advanced in Microsoft Teams, O365 components, experienced with Voice services
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PowerShell skills
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Results oriented and driven by goal achievement with a strong focus on high quality