Back Office CSR

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Monitor the progress of orders through various stages of processing, including order confirmation, packaging, shipping, and delivery.
• Utilize company-specific tracking systems or software to maintain real-time visibility of order statuses.
• Identify and address any discrepancies, delays, or errors in order processing promptly.
• Work closely with relevant teams to resolve issues and prevent future occurrences.
• Maintain accurate and up-to-date records of order information, including tracking numbers, delivery dates, and customer details.
• Generate reports on order status and performance metrics as needed.
• Assist customers with inquiries related to order status, tracking information, and delivery schedules.
• Handle customer concerns or complaints related to order tracking with professionalism and empathy.

Requirements

• At least 6 months BPO experience in a VOICE account
• Experience in order tracking, logistics, or a related field is a PLUS
• Strong attention to detail and organizational skills.
• Excellent verbal and written English skills
• Problem-solving and analytical skills.
• Ability to work independently and collaboratively in a team environment.
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives