Customer Success & Implementation Manager
CA$90,000 – CA$110,000 / yr base salary
Posted 16 Oct 2026
Advertised as “Customer Success & Implementation Mananager”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | CA$90,000 – CA$110,000 / yr |
|---|
The Opportunity
We're looking for a Customer Success & Implementation Manager to join TrustArc's Customer Success & Implementation team. You'll own a portfolio of customers from kickoff through their lifetime with TrustArc. You'll teach their teams to configure TrustArc, use its AI-powered features and connect it to the systems where their personal data actually lives, so their privacy program delivers results they can show their leadership. This role carries no revenue target.
A lot of privacy software gets bought, configured, and then run on spreadsheets. The customers who get the most from TrustArc have it connected to their HR, CRM, marketing and support systems, so their DSARs, RoPA and assessments run on live data. Your job is to get every customer in your book there, and to leave their team able to run and extend it themselves.
What You Will Do:
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Manage enterprise implementations from kickoff through their lifecycle
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Train customers to configure their own TrustArc platform across the portfolio of modules
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Drive platform adoption across your portfolio.
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Teach customers to use TrustArc's Arc Intelligence suite - AI-powered features - in their day-to-day privacy work
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Show customers how to connect their AI assistants to TrustArc through our MCP server, and what that opens up for their team
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Assist customers with building and maintaining Worakto integration recipes that connect TrustArc to their HR, CRM, marketing and support systems, starting from how their personal data actually flows
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Organize customer Feature Requests. Capture each one with the business case and manage expectations with the customers
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Be the primary contact and trusted advisor to your customers
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Run business reviews that report on outcomes and adoption, not activity
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Flag renewal risk early
You are:
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A systems thinker. When a customer walks you through a process, you're already determining how best to guide the customer through configuration to meet their business requirements. You can connect the dots.
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Technical enough to scope an integration with a customer's IT team, and clear enough to explain it to their day to day users
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Driven by outcomes. You consider a project done when the customer is running it without you
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Organized across many projects at once, and you keep Salesforce current without being chased
What You Will Bring: