At Your Service Captain

Be part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As the At Your Service Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , problem-solving,  and building brand loyalty.  You will drive results through promotional and Omni selling initiatives, such as By Online Pickup in Store and Curbside services. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues.  Advancement opportunities include Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding

• Ensure high-level of customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchange

• Enhance the in-store customer experience by promoting our Macy's mobile app

• Meet with People Leaders throughout the day to plan and monitor total store activities

• Lead colleagues in the execution and completion of assigned tasks

• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.

• Perform store opening and closing procedures, including accessing the alarm system and settling the registers 

• Lead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to our standards for By Online Pickup in Store and Curbside services.

• Keep current on updates to services, promotions and policies

• Educate colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders.

• Perform all applicable sales and/or support duties in addition to above

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

• Proficient in communicating effectively with customers and providing clear direction to colleagues 

• Self-starter in adapting quickly to changing customer expectations and needs

• Resourceful and able to adapt quickly to changing priorities and deadlines

• 1-2 years of direct retail experience preferred

• High school diploma or equivalent 

Essential Physical Requirements You Will Perform

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department

• Frequent use of computers and handheld electronic equipment\

• Reaching, including above eye level, crouching, kneeling, stooping and color vision

• Lifting and moving items weighing up to 30lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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