Support Specialist

Company Description

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

Job Description

Your Role

Join our international technical support team as a Brainlab Support Specialist and become a trusted technical partner for our customers.

In this role, you will be responsible for installing, maintaining, troubleshooting, and servicing Brainlab systems at hospitals across your region. As the face to our customers, you will represent our commitment to excellent service by providing expert technical support.

You will work with our innovative product Loop-X and play a key role in ensuring its reliability, performance and availability. This includes regular travel to customer sites to provide hands-on technical support.

Learn more about Loop-X, click here

As part of the Support Imaging Team for our outstanding product line you have the opportunity to grow within our company.

Your Responsibilities

• Independently install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites
• Provide professional technical support both on-site and remotely, guiding users through system operation and troubleshooting
• Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks to ensure optimal system performance
• Be a trusted technical advisor to our customers and build strong, long-term relationships based on expertise, reliability, and excellent service
• Ensure that all service activities are completed efficiently, accurately and in accordance with Brainlab quality standards and procedures
• Document installations, maintenance, repairs and other service interventions accurately and comprehensively
• Collaborate closely with Sales, R&D, Clinical Support and other internal teams to ensure a seamless customer experience
• Share technical feedback and contribute ideas that help continuously improve our products, services and processes
• Manage your home office days independently, ensuring a productive and well-organized workday

Qualifications

• Degree in Electrical Engineering, Electronics, Mechatronics, or similar
• Initial professional experience in technical support, ideally within the healthcare or medical technology sector
• Experience with X-ray imaging systems and/or scanner technology is a plus
• Special knowledge in radiation protection is an advantage
• Strong knowledge of IT, computer systems, networking and technical troubleshooting
• Excellent analytical, troubleshooting and problem-solving skills
• Independent, structured and solution-oriented approach to work
• Strong customer focus and excellent communication skills in Spanish and English, both written and spoken
• Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments
• Confident user of Microsoft Office, Salesforce experience is an advantage
• Valid driver's license is required

Additional Information

• Supportive and collaborative international team
• Meaningful work with a lasting impact on medical technology
• Company car, smartphone, laptop - also for private use
• Flexible working hours as well as home office, Monday to Friday
• Comprehensive training and continuing education opportunities
• Well-structured onboarding program to ensure a smooth and successful start
• Regular team events

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary. 

Contact person: Ayline Föll