Operations Officer

We are looking for an Operations Officer to join our Buying Home DK team at Danske Bank. The team plays an important role in supporting home-buying processes for the Danish market by delivering high-quality back-office services to advisers working with personal customers in Denmark.

As part of Buying Home DK, you will support a wide range of tasks related to property purchases, including houses, summer houses, apartments, cooperative housing and construction loans. Your work will help ensure efficient, accurate and timely support for advisers and customers during key stages of the home-buying journey.

You will join a team of 14 colleagues in Vilnius, working closely with colleagues in Denmark.

If you enjoy working in a dynamic international environment, are motivated by shared team goals and take pride in delivering high-quality service, this could be the right opportunity for you.

Danske Bank supports a high degree of workplace flexibility (we currently use a hybrid work model, where we work at least 3 days a week in the office).

This role does not include a relocation allowance.

What you will be doing:

• Process a variety of back-office tasks related to buying or constructing property
• Handle loan pay-outs in line with internal procedures
• Process and pay invoices related to construction loans
• Review incoming emails and take appropriate action based on the content
• Contribute to process improvements, standardisation and automation initiatives
• Communicate daily with colleagues and stakeholders via email and Microsoft Teams
• Support process migrations from Denmark to the local department
• Take on additional responsibilities based on your skills, experience and development path

About you:

• Upper-intermediate English skills, both written and spoken
• Strong focus on quality, accuracy and timely delivery
• A customer-centric mindset
• Ability to meet deadlines and handle peak periods
• A proactive approach to giving and receiving feedback
• Motivation to contribute to continuous improvement and team success
• Experience in back-office tasks within banking, finance or an international company, which would be considered an advantage

We offer:

Monthly salary range from 1520 EUR to 2280 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your job function (position) in the job contract will be Service Delivery.

If you're interested in this role and joining our team, feel free to contact Hiring Manager Marijus Sveikauskas via email marijus.sveikauskas@danskebank.lt.

Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.