WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.  

THE ROLE  

As a CSM, you will serve as a strategic advisor and primary point of contact for a portfolio of clients. You will partner with marketing teams to develop effective customer engagement strategies, drive adoption of our platform, and ensure clients achieve measurable business outcomes. You will work with sophisticated marketing teams using data driven segmentation, lifecycle programs, and omnichannel engagement strategies to drive measurable customer growth.

This role owns retention and revenue growth within an assigned book of business, identifying opportunities to expand platform usage and helping clients unlock new value from our solutions.

The ideal candidate combines strong client relationship skills with hands on experience in digital marketing, lifecycle marketing, or marketing automation platforms.

RESPONSIBILITIES

Own client success and growth

• Manage a portfolio of client relationships and act as their trusted strategic advisor.
• Own retention, renewals, and expansion opportunities within your book of business.
• Identify opportunities to increase platform adoption, expand channel usage, and drive revenue growth.

Lead strategic client engagement

• Partner with clients to develop and execute data driven marketing strategies across email, SMS, and other addressable channels.
• Guide clients in building customer journeys, lifecycle marketing programs, and campaign strategies.
• Lead regular client meetings including Quarterly Business Reviews (QBRs) focused on performance, growth opportunities, and marketing strategy.

Drive cross-functional execution