Technical Generalist Consultant

Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you the type of person who enjoys being the on-site "go-to" resource for technical issues? Do you have experience supporting critical production environments where uptime and responsiveness are important?

We're searching for an experience and forward-thinking Technical Generalist Consultant to join our Vancouver, BC team! 

The Technical Generalist Consultant, is one of the trusted on-site technical partner for one of Long View’s managed services clients. This hands-on role supports a modern, business-critical on-premises environment and its users, providing support across Tier 1 through Tier 2, monitoring infrastructure health, coordinating operational activities, and helping ensure a reliable client experience. You will combine broad systems administration skills with exceptional customer service, disciplined follow-through, and the confidence to work directly with users, technical teams, vendors, and client stakeholders.

A Day in the Life:

• Provide an on-site point of contact for day-to-day infrastructure operations, end-user support, and service coordination

• Provide responsive Tier 1 through Tier 2 support for users, endpoints, servers, infrastructure, peripherals, connectivity, voice, and related technology issues

• Support the ticketing queue using ServiceNow and LogicMonitor, maintaining clear notes, timely updates, accurate status, effective handoffs, and follow-through to resolution

• Complete daily operational health checks across the environment, including PRTG monitoring, overnight alerts, server performance, Veeam backups, and other service indicators

• Proactively engage with users, build trusted relationships, identify emerging concerns, and ensure people feel supported and informed

• Support infrastructure lifecycle and operational activities, including SCCM patching cycles, Windows desktop maintenance, failover testing, backup validation, and scheduled maintenance