Partnership Success Manager
US$91,000 – US$133,500 / yr base salary
Posted 16 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5–7 yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
| Base salary | US$91,000 – US$133,500 / yr |
|---|
Field of studyBusiness, Marketing (or related)
Study levelBachelor's
The Partnership Success Manager serves as the single accountable owner of assigned partnerships supporting our growing Home & Digital Services business, including insurance and assistance solutions across automotive, mobile device, home warranty, and related programs. Serving as partner expert and internal advocate, this role maintains a holistic view of the partner and their business and acts as the central point of contact for business reviews, audits, contractual obligations, performance monitoring, reporting, program implementations, issue resolution, and ongoing partner communication.
Acting as the program’s liaison between the partner and other internal teams, the Partnership Success Manager supports program enhancements and process improvements, and helps ensure operational, financial, contractual, and partner priorities remain on track. The role also supports retention and profitable growth by identifying opportunities to strengthen and expand existing programs.
Way of Working: This position follows a hybrid way of working, with in-office days on Tuesdays and Thursdays at our office in Richmond, VA.
What you will do
- Serve as the primary relationship owner and internal advocate for assigned partners, developing a broad understanding of the program and coordinating across internal and external stakeholders.
- Lead partner governance activities, including business reviews, operational meetings, audits, contractual compliance, service-level monitoring, roadmap discussions, and renewal planning.
- Coordinate day-to-day program activities across key functions including Finance, Legal, Underwriting, Operations, Sales, Technology, and other stakeholders to keep priorities and deliverables on track.
- Analyze partner and program data, identify trends or issues, and translate findings into actionable recommendations and data-driven business cases.
- Proactively identify, track, and resolve operational, financial, technical, and partner issues, serving as the primary point of contact for escalations and driving issues through resolution.
- Lead and coordinate partner initiatives, implementations, program enhancements, and process improvements, ensuring effective execution across stakeholders.
- Monitor program performance, contractual obligations, reporting, invoicing requirements, and other key deliverables to support effective partner and business management.
- Prepare and deliver business reviews, strategic presentations, and partner communications, effectively influencing stakeholders and navigating complex or challenging conversations.
- Support account retention and profitable growth by identifying opportunities to strengthen the partnership, improve operating effectiveness, and enhance existing programs.