IT Support
Posted 16 Oct 2026
Advertised as “IT Support Level 2”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- Level 2
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
Compensation
No salary listed for this role.
Role speciality
IT SupportNetwork AdministrationSystems Administration
Useful technologies
BashConnectWiseDebianDHCPDNSGoogle WorkspaceHyper-VIT GlueLinuxmacOSMicrosoft 365Office 365OPNsensepfSensePowerShellProxmoxRustDeskTCP/IPUNIFIWindowsWindows Server
We are looking for a skilled and proactive IT Support Specialist – Level 2 (Mid-Senior) to provide advanced technical support, troubleshoot complex IT issues, and maintain reliable IT infrastructure for a U.S.-based organization.
The ideal candidate has strong technical expertise across operating systems, server administration, networking, and cloud services, combined with excellent customer service and problem-solving skills. This role is ideal for someone who enjoys resolving technical challenges, managing multiple support requests, and delivering efficient IT solutions.
Duties / Task to Perform
- Provide Level 2 technical support, resolving hardware, software, system, and network-related issues.
- Troubleshoot and maintain Windows, macOS, Linux (Debian and Proxmox), and Windows Server environments.
- Administer and support Microsoft 365 (Office 365) and Google Workspace environments.
- Perform remote software installations, configurations, updates, and maintenance.
- Troubleshoot network connectivity issues, manage IP addressing, and support local network administration.
- Configure and maintain antivirus, firewall, VPN, email filtering, and DNS security solutions.
- Support backup and virtualization environments, including Proxmox and Hyper-V.
- Manage remote access and troubleshooting tools such as ConnectWise and RustDesk.
- Monitor, update, prioritize, and resolve technical support tickets using ticketing systems.
- Create and maintain accurate technical documentation, troubleshooting procedures, and knowledge base articles.
- Communicate professionally with users, providing clear explanations and timely updates on technical issues.
- Escalate unresolved or highly complex incidents to higher-level technical teams when necessary.
Requirements
- Mid-senior-level experience in IT technical support, help desk operations, or systems administration, with strong Level 2 troubleshooting capabilities.
- Advanced troubleshooting skills across Windows, macOS, and Linux operating systems.
- Strong experience administering Windows Server and Linux server environments, including Debian and Proxmox.
- Advanced knowledge of Microsoft 365 and Google Workspace administration.
- Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, IP addressing, and network troubleshooting.
- Experience managing firewalls, VPNs, and network security solutions such as pfSense, UniFi, and OPNsense.