Technical Services Manager
US$140,000 – US$180,000 / yr base salary
Posted 16 Oct 2026
Advertised as “Senior Manager Technical Services ”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- L5
- Management level
- People management
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$140,000 – US$180,000 / yr |
|---|---|
| Commission | US$20,000 |
| Total comp | US$160,000 – US$200,000 |
ChartHop is the AI-powered people platform helping organizations plan smarter, operate with clarity, and make confident decisions about their organization. As Senior Manager, Technical Services, you'll lead the Implementation Specialists and Senior Professional Services Consultants who onboard new customers and deliver complex technical projects: system integrations, SFTP connections, data cleanup, compensation planning cycles, and custom configurations.
This is a leadership and people management role. You'll set the operating model, develop the team, own client project management, and serve as the escalation point, without carrying a direct client account load. You'll report to the Senior Director of Customer Experience and partner with Sales, R&D, and CX. The role is fully remote within the US (Eastern to Pacific time zones).
You'll be a great fit if
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Career Experience: You've worked at B2B SaaS companies that are AI-forward and focused on data analytics, with particular interest in HR, revenue, talent acquisition, and finance platforms
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Client Demographic: You've delivered for mid-market and enterprise customers (300 to 1,500+ employees) in Professional Services, Implementation, Technical Customer Success, or consulting, including executive stakeholder management
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Functional Breadth: You've helped scale client-facing technical teams. You don't need to have led the function, but you understand what growth and scale look like in practice
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People Management: You've managed technical, customer-facing teams, you know how to hire and develop talent, and you keep growing as a people manager
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Technical Expertise: You have technical depth in integrations, REST APIs, SFTP, data structures, and SaaS configuration, enough to troubleshoot alongside your team
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Company Stage Appropriateness: You like to build, not just maintain, and you bring a metrics orientation (capacity planning, utilization, KPIs) to processes that scale
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Behavioral Traits: You use pattern recognition to spot ways to support clients better
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Communication: You communicate clearly with technical and non-technical audiences
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Bonus: startup experience; HRIS or compensation planning platforms; HubSpot, Planhat, Zendesk, Postman, or SQL; PSA or project management tools; AI tools used to improve services workflows