Product Enablement Manager

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

This role sits within GTM Enablement, part of the broader Customer Solutions & Applied AI organisation responsible for turning Aircall's AI Voice Agent (AIVA) and AI Messaging Agent (AIMA) into adopted, well-understood products across the business. GTM Enablement works alongside Forward Deployed Engineering, Solutions Engineering, Customer Engineering, Product Support, and Number Operations, globally across EMEA, AMER, and APAC. This is a new, dedicated enablement role created to keep the field current on AIVA and AIMA as they evolve, working in particularly close partnership with Forward Deployed Engineering and with the Product and Engineering teams shipping the roadmap.

As Product Enablement Manager, you will own how the field learns about every new AI Agent capability, use case, and release. This is a jack-of-all-trades, full-stack role: you need to be technical enough to understand agentic concepts such as intents, prompts, guardrails, and evals, creative enough to turn them into content people actually engage with, and comfortable producing that content yourself end to end, from writing through to filming and editing video. You'll work hand in hand with Forward Deployed Engineering to understand what the field actually needs, and directly with Product and Engineering to get ahead of what's shipping next. You are expected to be AI-first in how you work, using AI and agentic tooling to write, edit, and produce content at a scale a traditional enablement function could not, and to find agentic ways to enable the organisation more broadly, not only through content.