Tier II Technician
Posted 16 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- II
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
Field of studyInformation Technology, Networking, Telecommunications (or related)
Study levelCertificate or higher
Job Summary**:**
The Tier II Technician is responsible for supporting the deployment, activation, and advanced troubleshooting of fiber-based internet services. This role serves as the escalation point for field operations and CSR teams, ensuring that new services are successfully turned up and existing services maintain high performance and reliability. The technician will analyze, diagnose, and resolve complex optical, transport, and CPE-related issues while providing guidance to internal teams and delivering a superior customer experience.
Location:
- The role will be hybrid, both remote and at the office in Keller, TX.
Employment Classification****:
- Exempt: Regular, Full-time
Supervisory Responsibilities:
- None
Duties / Responsibilities:
Service Turn-Up & Provisioning
- Perform remote fiber service turn-ups, including ONT/OLT activation, configuration validation, and service testing.
- Verify optical levels, signal quality, and service parameters during installations and upgrades.
- Coordinate with field technicians to resolve light-level discrepancies, equipment issues, or physical plant problems.
- Validate proper provisioning of customer services (internet, voice, special circuits) across multiple platforms.
- Troubleshooting & Incident Resolution
- Serve as the escalation point for complex service-impacting issues received from CSR, NOC, and field operations.
- Troubleshoot fiber optic connectivity issues including optical signal loss, OLT/ONT failures, network configuration errors, VLAN mismatches, and provisioning anomalies.
- Analyze data from network monitoring tools, OTDR traces, power meters, and performance metrics to determine root cause.
- Work within network systems to reset, re-provision, or reconfigure equipment as needed.
- Performs other duties as assigned.
Network & Equipment Support
- Support GPON/XGS-PON, transport equipment, switches, routers, and related infrastructure.
- Assist in validating network changes, equipment upgrades, and software updates before deployment.
- Contribute to the development of MOPs (Methods of Procedure) for service activation and troubleshooting workflows.