Enterprise Key Account Manager

Job Purpose:

To manage, direct, and open new number of key accounts, and maintain the relationships needed to ensure target goals are met and customer satisfaction.

Job Entails Exposure To:
 

Acquire, retain and grow the portfolio of key accounts

• Build strong positive relationships with current key accounts to gain insight into individual customer's business priorities, needs and issues.
• Develop a holistic view of the customer base to understand market trends and identify sales opportunities across the key accounts.
• Proactively identify new sales prospects and develop sales plans to close deals that profitably satisfy the customer’s business needs.
• Build and maintain relationships/partnerships with relevant technology suppliers to identify business opportunities and provide valuable customer solutions.
• Work with the Customer Marketing team to ensure that all product and service marketing campaigns are coordinated within and across the key accounts to ensure maximum value is derived from any promotional activity.

Achieve a new sales target

• Prepare his/her pipeline of customers and connections.
• Create a solid sales plan that supports achieving the sales target.
• Conduct visits to prospects' sales while following Umniah sales manual.

Ensure client satisfaction

• Respond promptly; when a client emails you or calls you, acknowledge the receipt as quickly as possible.
• Support customers’ problems by referring to the concerned parties, follow up, and update the customer accordingly.
• Listen to customer feedback and write notes to act on it accordingly.

Use Sales Force System (sales reporting system) to record the accounts acquiring progress

• Fill the sales log sheets after each visit, which shall contain: visit details, target updates, and progress of the account .
• Prepare proper reporting as per the management request.

Requirement: 

Education: Bachelor's Degree in Business Administration or any other related field.
 

Level: Officer /Sr. Officer

knowledge Of:

• Telecom knowledge
• Smart phones and handset applications ,and settings
• Products & Services Knowledge
• Market Knowledge: Umniah's Competition, Mobile Telecommunications Industry, Consumer behavior and consumer segments, Distribution channels, Local Culture.

Skills in:

• Selling Techniques: Consultative Selling, Negotiation techniques, Deal structuring, Persuasion and Deal closing, Cross and upselling techniques.
• Risk Management: Risk assessment techniques, Mitigation techniques, Risk probability and estimation.
• Customer Care: Problem-solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications, Lead generation and referral.
• Good command in MS Office.
• Excellent command of English language, writing, and speaking.

Work environment: field job outdoor customer’s visits