System Advisor

Save the Children International has an exciting opportunity for a PRIME System Advisor  (Fixed Term Contract) to join our global team.

Team Purpose

The Programme Operations department drives the implementation of our strategy by ensuring that programme and advocacy delivery is done right first time – at scale, with impact and quality, on time, on budget and with compliance. We aim to strengthen and enable implementing offices’ ability to work in complex and hostile environments, be more locally-led, smarter in its sourcing, and with a smaller environmental footprint. The department leads comprehensively on the organisation's humanitarian and crisis response strategy, including prioritisation, programme quality, operational delivery and interagency collaboration and influencing.

Role purpose

PRIME (Project Reporting, Information Management, and Evidence) is Save the Children’s core business system for managing our programmatic projects. It comprises end-to-end project management functionality, monitoring and evaluation tools, and business intelligence tools. 

The PRIME System Advisor is responsible for:

• Contributing to the development of enhancements to the PRIME functionality, including business analysis to define, test, and document functionality

• Providing business and technical support to end users of PRIME

• Facilitating the deployment of enhancements to PRIME and the deployment of PRIME to new offices

• Developing guidance and training materials and delivering training to end users

• PRIME administration in fast onset humanitarian responses, depending on need

• Job Title: PRIME System Advisor

• Reports To: PRIME Product Owner

• Work Pattern: Hybrid/Remote with flexible working options available

• Location: Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit: SCI Careers

• Required Time Zone: Any

• Contract Length: Fixed Term Contract (6 months)

• Right to Work: The successful candidate must have the right to work in the country where the role is based, for the duration of employment. 

• Language Requirements: English

• Remit: Global

Principal Accountabilities

System development:

• Provide end-to-end business analysis to identify, design, and test PRIME enhancements; play an active role in gathering and analysing enhancement opportunities and providing strategic recommendations, collaborate with business analysts, subject matter experts, and product owner to design enhancements and write user stories, liaise with software developers to ensure fixes and enhancements meet the needs of the organisation and are aligned with the project management methodology, and create documentation on system design.
• Facilitate the design and development of comprehensive reports for PRIME, ensuring they provide valuable insights that contribute to continuous improvement and informed decision-making across the organisation.

Business and technical support:

• Provide second line business and technical support to PRIME end users, and for more complex requests, work with third line business and technical teams (internal and external) to find solutions to technical issues
• Improve PRIME uptake, usage, and data quality by building relationships with PRIME champions, gathering feedback, completing audits to review quality of PRIME data, continuously improving support materials to meet needs, taking actions to proactively share knowledge with end users, and proposing actions to make improvements

Deployment:

• Support deployment of PRIME to new offices, including SCI Members, and new functionality to all end users; including completing Change Impact Assessments and preparing deployment materials

Learning:

• Input to the identification of learning needs of end users and contribute to the development of PRIME guidance and training materials

PRIME Administration:

• Act as the Project Record Manager for PRIME for fast onset humanitarian responses until project is established

Experience and Skills

Essential

1. Understanding of NGO context and core concepts of programmatic delivery
2. Demonstrable understanding of project management in developmental or humanitarian contexts at operational level
3. Analytical Capability: Ability to gather, analyse, and prioritise opportunities to make system enhancements aligning with business requirements
4. Problem Solving: Demonstrates personal accountability for resolving complex technical issues and addresses challenges with creative solutions
5. Collaboration: Builds and maintains effective relationships with colleagues, external partners, and the global network of PRIME Champions
6. Appreciation and natural curiosity for how technology solutions support business processes, how they unlock value and can be a key driver of innovation and transformation
7. Passion for driving uptake of technology solutions to ensure return on investment and unlock value for organisations
8. Excellent verbal and written communication skills; ability to explain complex issues and technological solutions clearly and concisely to a wide range of audiences.
9. Ability to challenge and negotiate assertively and cooperatively with senior staff
10. Ability to manage a complex and varied workload, to work effectively under pressure, and to organise and prioritise work to ensure departmental deadlines are met

Desirable

• Experience of systems development and support including requirements gathering, testing, release management, incident management, and change management processes
• Understanding of the important of data, concepts of data mastership, and how this relates to systems architecture and integrations
• Experience in design and delivering training on IT applications
• Fluency in French, Spanish, and/or Arabic

Education and Qualifications 

Essential

• Bachelor’s Degree: A degree in Computer Science, Information Technology, Business Analysis or a related field is preferred, but not mandatory if the candidate has sufficient relevant experience

Desirable

• Professional Certifications: Relevant IT certifications (e.g., Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), ITIL (Foundation) are highly desirable

Working at Save the Children International

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.

Diversity, Equity and Inclusion and Equal Opportunities

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found at SCI Careers. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline.

Our Recruitment Process

1. Application review by our recruiting team based on your CV and cover letter
2. Two-stage competency-based interviews with the hiring team
3. Some recruitment may include an additional assessment or case study stage, or a third stage interview
4. If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.  All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-Harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process.