BDC Service Agent

BDC Service Agent - Ocean Cadillac!

Murgado Automotive Group, one of America’s most exciting automotive groups, is growing our vibrant Business Development Center — the heartbeat of our dealership group and a core revenue and loyalty driver!

We are looking for friendly and professional communicators to join our BDC Call Center, who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery.

Growth Opportunities Available
Are you a customer-focused, driven individual looking for a new career journey? Join our Business Development Center and help clients enjoy an exceptional service experience. We promote from within, so the sky is the limit!

What You’ll Do:

• Handle inbound and outbound calls to assist customers with service inquiries
• Follow up on leads and schedule service visits
• Provide excellent customer service to ensure satisfaction and build loyalty
• Maintain and update customer information in our CRM system
• Collaborate with service and marketing teams to meet client needs

What We’re Looking For:

• A friendly and professional communicator who thrives in a fast-paced environment
• Comfortable making 100+ outbound calls and working with a team
• Organized, detail-oriented, and able to manage multiple tasks effectively
• Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required)
• Bilingual in English and Spanish is a bonus!

What We Offer:

• Great Pay: up to $20/hour + commission
• 401(k) Plan with company match
• Paid time off
• Career growth and development opportunities within the Murgado Automotive Group
• Employee discounts on vehicles, parts, and services
• Supportive and collaborative team environment

If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you!

Job Type: Full-time
Pay: Up to $20.00 per hour + Commission
Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Work Location: In person – Miami, FL 33162

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.   We are an employer who participates in the E-verify program with the Department of Homeland and Security.