Premium Reconciliation Specialist

In partnership with our internal business partner, BPO, this position will be responsible for premium reconciliation, discrepancies, and monitoring policies’ financial status for all distribution channels. 

The Premium Reconciliation Specialist is expected to perform and prioritize billing and/or premium functions, executing tasks and responsibilities while building and maintaining positive relationships with internal and external clients. Direct ownership of a block of business as it relates to premium management. 

This position requires strong analytical skills, relationship management, communication, judgment, organizational skills, and problem resolution to meet the diverse needs of our clients.   

Location: Chicago, IL; Columbia, SC; Chattanooga, TN; or Portland, ME.
Work arrangement: In-Office Expectation: 4 days in office, 1 day remote.

RESPONSIBILITIES

• Effectively manage a block of multiple policies and accounts from a premium accounting and billing standpoint. 
• Work with the BPO Team to ensure accuracy of premium payments and application. 
• Conduct premium payment audits when required to help clients identify incorrect or missing payments. 
• Communicate policy financial status to internal and external partners. 
• Responsible for past due management, billing discrepancies, and error templates for assigned block. This includes lapsing, payment collections, and member detachment. 
• Communicate and collaborate with internal departments including client services, underwriting, and others to provide timely and effective resolution to any premium or billing challenges, changes, updates, or errors; effectively communicate findings to the appropriate parties; take initiative and follow-through as the liaison with other internal departments as necessary. 
• Partner with the client finance representative on any communication necessary to resolve billing vs. remittance challenges and past due invoices. 
• Responsible for suspense management, unapplied premiums, and reconciliation for assigned block. 
• Develop and maintain positive relationships and rapport with internal and external clients. 
• Attend Implementation calls with new groups to serve as the SME for billing-related matters and present billing options.
• Provide on-going client support for premium and billing to ensure members no longer employed by the group are appropriately transitioned to direct billing. 
• Provide any premium reports to necessary areas to continue servicing the account. Handle salesforce items to resolution for in force customers.