Claims Specialist

The Westchester Casualty Senior Claim Specialist is responsible for investigating and settling high exposure, high severity surplus lines claims while ensuring a high level of customer service and claim file quality. This is an individual contributor, claim handling role.

 Duties include, but are not limited to: 

• Provides outstanding customer service and works well with the insured, broker and claimant in the adjustment of primary and excess claims, environmental claims, GL claims, construction liability and/or NYLL claims, product recall claims.
• Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor.
• Conducts, coordinates, and directs investigation into loss facts and extent of third-party property and bodily injury damages. 
• Directs and closely monitors assignments to experts and defense counsel. 
• Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company. 
• Sets timely reserves within authority or makes claim recommendations concerning reserve changes to supervisor. 
• Travels to conferences, mediations, and trials as necessary. 
• Responsible for litigation management. 

Qualifications

Bachelor’s degree and previous claim handling experience; experience with GL, construction liability, excess, professional liability, environmental and/or product recall a plus.  JD preferred.

 Additional requirements:

• A minimum of 3+ years experience handling casualty claims, including but not limited to construction, environmental, GL, and/or excess claims.    
• Experience in successfully handling severity exposure claims  
• Strong background and demonstrated ability in dealing with significant coverage matters including manuscript endorsements. 
• Extensive knowledge of claims handling concepts, practices, and procedures  
• Ability and willingness to travel as needed. 
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues. 
• Demonstrated strong relational skills particularly in adverse or high-pressure situations. 
•  Analytical, Detailed Oriented 
• Customer focus – responsive with an appropriate sense of urgency 
• Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences. 
• Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis. 
• Strong Negotiation and Presentation Skills 
• Ability to work collaboratively, independently and as part of a team.