Service Delivery Manager

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. You'll provide a point of relationship and escalation contact for customers in relation to the provision of contracted services and are responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.

What you’ll do (your why)

You'll be accountable for governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery; and building trusted relationships with key customer contacts. You will be co-supported by others in the Service Delivery Management community to assist as you build on your knowledge, insights and outcomes to provide quality service delivery.

We are an agile company, supporting and enhancing our customers businesses, which in turn enable you as a team member to grow along with our own business.

What you’ll bring

• A passion for delivering great service to customers, with a growth mindset.
• Excellent customer relationship building and leadership skills that build trust.
• Support positive solutions by having an ability to bring people and teams together to find outcomes-based solutions
• Is confident in commercial contract understandings with the aptitude to ensure win/win situations for all parties through strong business acumen
• Pragmatic approach to problem solving with the ability to aid complex issues through analysis of situations, variables, or data
• Establishes and demonstrates service delivery management leadership to managing to budgets, schedules, work plans, and performance requirements
• Ability to connect and develop productively with customers, stakeholders, and suppliers building trustworthy relationships.
• Strong consultative and planning skills. Ability to escalate with a solution focus.
• The energy to make a difference to enhance your career, our customers and our business.

Nice to have:

• Familiar with ITIL processes
• Has strong governance and builds customer relationships
• Has a strong background in Risks/Issues and Improvements to aid the overall service to the customers. 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Requirements

Benefits