Business Analyst

Corporate functions

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: India

Language: English

Application deadline:

Main purpose of the position / Key expectations:

Support the delivery of ISS FM solutions by capturing, refining, and translating business needs into structured, actionable requirements as part of a cross-functional team delivering digital solutions for the Facility Management Service program. You will strengthen internal business analysis capability, ensuring a well-defined and prioritized backlog, improving delivery flow to development teams, and supporting the evolution towards a DevOps-driven, CI/CD delivery model and future platform evolution towards the Real Estate and Facility Management module (MREF within MAS).

What you’ll do:

• Facilitate the capture and refinement of business needs, translating them into epics, features, and user stories
• Manage and maintain backlog artefacts in JIRA and Confluence, ensuring quality, clarity, and prioritization
• Support solution design and ensure alignment between business requirements and technical implementation
• Use structured modelling techniques (e.g., process flows, BPMN diagrams, data models, and system interaction diagrams) to translate business needs into clear functional requirements
• Apply modern analysis approaches (e.g., user journey mapping, service blueprints, and workflow visualisation) to ensure end-to-end understanding of business processes and system behaviour)
• Enable delivery flow by preparing well-defined inputs for development teams and supporting sprint planning and releases
• Drive communication with stakeholders, ensuring transparency on progress, risks, and changes
• Analyse recurring issues and feedback to improve product backlog quality and support continuous improvement

Who you’ll work with:

• Product Owners and TRIRIGA development teams
• Business stakeholders and Business Owners across FM services
• Support teams contributing to demand and issue management
• Integration engineers and other technical teams for end-to-end requirement alignment
• Global stakeholders across ISS FM platform implementations

Key qualifications:

• Degree in Business, Information Systems, Engineering, or related field
• Experience as a Business Analyst in Agile environments
• Strong experience with backlog management tools (JIRA, Confluence)
• Experience with modelling techniques and tools (e.g., BPMN, process mapping, workflow diagrams, or similar methodologies)
• Proven ability to translate business requirements into structured user stories and functional specifications
• Understanding of software development lifecycle and delivery processes
• Experience in Facility Management systems, namely Tririga (MREF is a plus)

Personal skills you excel:

• Strong stakeholder management and communication skills
• Structured and analytical thinking with attention to detail
• Solution-oriented mindset with strong problem-solving capability
• Collaborative approach with ability to work across teams

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. Please contact [insert title and name] at [+00 country code and phone number] if you have questions about the position.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.