Support Officer

Location: London (Threadneedle Street/Moorgate)
 

Department Overview

The Security Operations team forms part of the Security Division. The team’s primary responsibility is to ensure the safety and security of all staff, tenants, and visitors, and to protect the Bank’s buildings, assets, and information.

Security Operations is structured to provide flexibility and resilience, allowing teams to train, test, and exercise without impacting daily operational delivery. As the Bank of England is part of the UK’s Critical National Infrastructure, and supports the production of Bank of England banknotes, the team works closely with law enforcement and external partners.

Security Officers engage with colleagues, visitors, and stakeholders across the Bank, making this a varied and operationally important role within a disciplined and professional environment.

Role Purpose

The Security Officer  is responsible for the front‑line delivery of security duties at Threadneedle Street/Moorgate. The role requires vigilance, professionalism, and sound judgement, with a strong focus on protecting people, buildings, and assets while providing a professional and welcoming service.

Security Officers are expected to use their own initiative to identify and respond to security risks, escalating issues to the Security Shift Supervisor or Security Shift Manager when appropriate.

The role includes duties across the perimeter, internal security posts, and control room, depending on deployment and operational requirements.

Key Responsibilities Front‑Line Security Operations

• Deliver a professional and visible security presence across the site.
• Engage confidently and courteously with: 
  • Staff
  • Visitors and members of the public
  • VIPs and senior Bank stakeholders
• Carry out: 
  • Static guarding duties
  • Internal and external patrols
  • Searching of people, vehicles, and buildings
  • Examination of deliveries and mail (where required)
• Maintain vigilance and situational awareness to identify unusual or suspicious activity.

Building, Asset & Perimeter Protection

• Protect Bank buildings, infrastructure, and high‑value assets.
• Monitor crowd movements and public behaviour around the perimeter, identifying potential risks or hostile activity.
• Report and respond to security concerns promptly and accurately.

Control Room Operations (when deployed)

Under the direction of the Security Shift Supervisor, Security Officers may be required to operate within the control room, including:

• Monitoring CCTV systems and identifying security incidents or anomalies.
• Monitoring alarms, access control systems, and fire systems.
• Logging incidents, alarms, and actions accurately in accordance with procedures.
• Maintaining clear communication with officers on the ground and supervisors.
• Escalating incidents appropriately and without delay.

Incident & Emergency Response

• Respond calmly and effectively to security incidents, alarms, and emergencies.
• Implement emergency procedures, including evacuations, as directed.
• Provide First Aid where trained and required.
• Preserve scene integrity and support supervisors and emergency services as necessary.

Reporting Line

• The Security Officer reports directly to the Security Shift Supervisor.

Working Pattern:

• Primarily: Monday to Sunday (various shift patterns: Day/Nights & Bank Holidays.
• With flexibility to support other duties or locations where operationally required.
• Contracted hrs: 20hrs per week

Role Requirements

Minimum Criteria

• Confident engaging with visitors, VIPs, and senior executives of the Bank of England.
• Experience monitoring or operating security systems such as CCTV, alarms, or access control systems.
• Strong attention to detail and ability to identify unusual or suspicious activity.
• Ability to respond to security incidents and follow emergency procedures.
• Professional demeanour, sound judgement, integrity, and discretion.
• Demonstrates strong geographic knowledge of the Threadneedle Street and Moorgate estates, enabling rapid and accurate navigation to incidents and ensuring timely response to Fire, First Aid, and Security events.

Essential Criteria

• Clear verbal and written communication skills.
• Flexibility, quick thinking, and ability to react immediately to developing situations.
• Ability to work independently while following instructions and procedures.
• Commitment to delivering a professional and customer‑focused security service.
• Willingness to support supervisors and cover additional duties when required.

Desirable Criteria

• Valid frontline SIA Licence or evidence of completion of SIA frontline training.
• First Aid certification.
• Previous experience working in a high‑security or high‑demand operational environment.

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. 

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.

Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

 

Salary and Benefits Information

We encourage flexible working, part time working and job share arrangements.  Part time salary and benefits will be on a pro-rated basis as appropriate.

This role offers a competitive salary and in addition, we also offer a comprehensive benefits package as detailed below:

• Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year.  The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.   
• 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. 
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy.  Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice.

The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance.  As such, our ability to employ individuals who require sponsorship for immigration purposes is limited.  The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful.  Eligibility will therefore be considered on a case by case basis.

The Application Process

Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

 

The assessment process will comprise of two stages.  

This role closes for applications on 20 July.

Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.

We are the UK's central bank - and we are a bank like no other; known by our peers for our world-leading thinking on policy and strategy.

Our mission is to promote the good of the people of the UK by maintaining monetary and financial stability. We seek to keep prices stable and people's money safe. We know our work matters to people, to families, up and down the UK. We are driven by curiosity and the desire to do important, challenging work. 

It takes a great team to run the Bank of England. We rely on each other to play our part. We benefit from a collaborative culture and long-established flexible ways of working, supporting our colleagues balance their work and personal lives. We strive to be a place where people feel they belong and have equal access to opportunities, because different perspectives helps us make the best decisions for the public.

There's much to gain from working with us - from career defining work at the heart of the UK economy, being part of a fantastic team, and a rewarding compensation package. 

Join us and find a bank like no other. Together, we can make a difference.

The Bank of England will use and protect the information you provide when you apply for a role with us, in line with our obligations under data protection law.  This is so we can assess your suitability for the role and administer your application. If you’re successful we’ll use it to offer you a position and onboard you to join the Bank.

If you would like more details about how your information will be used and your information rights, please visit our recruitment privacy notice