Account Representative

In this role, you'll support the recruitment and enrollment of US sellers into a strategic cross-border fulfillment program, enabling expansion into the Canadian marketplace and contributing to marketplace growth across North America.
This position focuses on a cross-border initiative that enables US sellers to expand into Canada with streamlined local placement and optimized operations. As an Account Representative, you'll manage the seller pre-enrollment lifecycle, guiding established US brands through enrollment, compliance, and successful launch on the Canadian marketplace.

You will focus on recruiting US sellers with proven track records and strong product-market fit for Canadian expansion. You'll work strategically to identify brands and guide them through enrollment requirements, compliance documentation, and cross-border setup to support successful launch in the Canadian marketplace.

Key job responsibilities
- Identify and recruit US sellers with revenue potential for Canadian market expansion
- Conduct outreach campaigns through multiple channels including email, phone, and networking to engage prospective sellers
- Qualify prospects by evaluating their US performance, product catalog, and alignment with Canadian marketplace requirements
- Build and maintain a robust pipeline of qualified seller prospects using CRM tools

Enrollment & Compliance Management

- Guide sellers through program enrollment, including registration and compliance requirements specific to Canadian marketplace regulations
- Support sellers with international expansion documentation for cross-border fulfillment
- Educate sellers on Canadian marketplace requirements and the benefits of local placement optimization
- Support sellers through the enrollment workflow to facilitate smooth transition into the program

Cross-Functional Collaboration

- Partner with internal teams to coordinate seller introductions and transitions
- Collaborate with cross-functional teams including category and program stakeholders
- Work with program teams to optimize seller experience and conversion rates
- Stay current on cross-border regulations, program updates, and Canadian marketplace trends

A day in the life
You'll start your day reviewing your pipeline and prioritizing outreach to US sellers ready for Canadian expansion. You might conduct discovery calls with established brands in the morning, walking them through enrollment benefits and cross-border fulfillment advantages. At midday, you could be reviewing compliance documentation for a seller while coordinating with internal teams on transition timing. In the afternoon, you might attend a virtual networking session with prospective sellers, followed by a handoff meeting to transition a newly enrolled seller to the appropriate account management team.
Throughout the day, you'll collaborate with internal teams to resolve seller questions, update opportunities in your CRM, strategize on reaching enrollment targets, and ensure every recruited seller understands the value of expanding into the Canadian marketplace.

About the team
Our team is dedicated to scaling cross-border growth between US and Canadian marketplaces through strategic seller recruitment and enrollment. We're a collaborative, results-oriented team that values innovation, customer obsession, and delivering impact for both sellers and customers across North America. Our team partners closely with US and Canadian operations to create positive cross-border expansion experiences for sellers of all sizes.

Basic Qualifications

- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience

Preferred Qualifications

- 2+ years of inside sales experience
- Knowledge of procurement and source to pay methods at small and medium businesses
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 80,200.00 - 120,800.00 USD annually