Location: UK - Hatfield | Job-ID: 219560 | Contract type: Standard | Business Unit: Others
Life on the team
The purpose of this role is to maintain and improve customer contribution in-life across complex GTS customer contracts. Aspect of the role include;-
- Provide high level expertise within specialist area to peer group, Customers and direct reports where appropriate.
- Responsible for managing P & L to maintain margins in line with customer agreements creating value add activities to increase contribution where possible.
- Manage and implement projects relevant to specialist area to maximise contribution and minimise costs.
- Acts as a point of escalation on complex technology sourcing issues and provide appropriate support to relevant GTS areas.
- Liaise with colleagues and stakeholders to ensure adoption of best practice and continual improvement in delivery of high service levels to the business.
- Establish productive relationships and networks at Senior Management level to build and maintain internal and external relationships.
- Maintain confidentiality in all business-related matters.
What you'll do
- Demonstrate a creative and analytical approach to problem solving.
- Develop effective relationships through influencing and advising.
- Source feedback from managers, peers, and customers to demonstrate ongoing credibility.
- Contribute to business strategy to help grow and develop the business in line with GTS targets.
- Achievement of high customer satisfaction levels.
- Effective cascade and delivery of team objectives.
- Has good appreciation of contractual or commercial terms and conditions and can negotiate on them for Computacenter for specific customers.
- Has strong working relationships with Purchasing and Partner Management to work through complex commercial negotiations.
- Can build strong relationships with named suppliers.
- Can produce and analyse appropriate Group statistics/KPI’s/SLA’s and customer reporting where required.
- Can suggest and implement process improvements.
- Can work across multiple geographies to support Group wide process.
Performance indicators
- Ensure department meets SLA, KPI and contribution targets.
- Support key customer contracts to maintain and improve contribution.
- Maintain & improve stakeholder satisfaction levels.
- Understand and adhere to GTS policies and procedures.
- Demonstrate strong data analytical skills using excel and Computacenter systems.
What you'll need
Skills and Experience needed
- A willingness to learn and to become the subject matter expert in Technology Sourcing and how it operates.
- Strong mathematical, analytical and excel skills along with the ability to work accurately under pressure.
- A proactive communicator with excellent interpersonal skills.
- At least 3 years’ experience in a similar position.
- Commercially astute/experience or comparable qualification.
- Sound knowledge of MS-Office
- Experience in the management of supplier contracts
- Ability to analyse supplier financial statements for detailed insights
- Advanced understanding of tools to track, measure, and forecast impacts of savings and demonstrate TS value
- Able to create valuable performance metrics and processes to capture data
Education and qualification
- Fully qualified in relevant professional qualification
- Advanced academic background, preferably to a good degree level or equivalent
- Proven track record of work experience in a challenging commercial environment
- Proven commercial acumen
- Good working knowledge of relevant functional systems
- Experience in dealing with and influencing multi-tier management
- Experience of developing best practice policies and procedures for functional areas
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
We’re a place where you can belong
With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.
As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!