Senior Conversational Initiative Owner
Project & Program ManagementPosted 20 Jul 2026
Posted 20 Jul 2026
The original posting with the fluff stripped out
Permanent
27 July 2026 11:59pm
Senior Conversational Initiative Owner
Job Summary
About the Role
As a Senior Conversational Initiative Owner, you are accountable for end-to-end delivery of conversational initiatives, from initial demand shaping and use case definition through to production deployment and ongoing optimisation. You act as the single point of ownership for each initiative, ensuring outcomes are clearly defined, prioritised, and delivered into stable, production-ready customer and operational outcomes.
Operating at the centre of delivery, you orchestrate cross-functional teams across design, engineering, operations, and vendors to deliver integrated, scalable solutions. You are responsible for aligning customer experience, operational outcomes, and technical delivery, while owning vendor engagement, commercial performance, and delivery accountability. This is an individual contributor role, leading through influence and orchestration rather than direct people management.
This role works closely with adjacent capabilities, including workflow automation and AI-driven solutions, to align dependencies and ensure cohesive end-to-end outcomes.
This role is critical to improving customer experience and managing contact demand through scalable, automated interactions, ensuring each initiative delivers measurable value and sustained operational impact.
Role Key Responsibilities
Key Stakeholders
To be successful in this role, you will have:
Key Skills & Technical Expertise
If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
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