Senior Manager – Quality Operations

Position Summary with Job Responsibilities

Purpose of the position
This role required as Line Manager to ensure the quality off Press/BIW to meet Next Customer requirements.
1.Panel quality assurance
2.Ensure Super critical, critical & major   spot quality 
3.Ensure Fit and Finish at BIW level ,Next customer & field.
4.Ensure Vehicles EBHS ,water leakage at BIW level , NC & in field., 
There will be gap/deviation in quality delivery & complaints will come  if no person on this position.
Personal Profile
Education    B.E./B.Tech
Skills/ Competencies    Functional Competencies:
1. Quality Procedures and Practices
2. Manpower Planning & Shift Scheduling
3. Structured Problem Solving / Kaizen 
4. Product & Process Knowledge.
5. Knowledge of MS office
6. VAVE Cost reduction 
Tata Leadership Practices-
1. Driving Execution
2. Customer Centricity
3. Leading Change
4. Operations Management 
5. Problem solving orientation. 6. Risk Management 
 

Education

B.E. / B.Tech - Mechanical Engineering / Automobile Engineering in Mechanical or Automobile

Work Experience

Relevant Experience :
Degree with 6to10 years or Diploma with 10-15 yrs of work experience working in an automobile industry in the areas of Weld shop, Knowledge of Standards, Quality systems like IATF 16949, WCQ,Problem SolvingTechniques, Understanding of Manufacturing Process ,TQM,TBEM etc 
Key Responsibilities:
Key Responsibility & Key Tasks Measures
1Daily Work Management:
•Manning QA manpower as per production plan
•Monitor and review ‘End of Line’ Quality Gate fall out
•Conduct Rejection review meeting and analysis to control rejection cost and rejection booking in SAP
•Monitor next customer and field complaints through ICA / PCA
•Preparing daily reports for MIS
•Participation in 5F meeting and alarm escalation for pending issues
•Manpower reduction and saving
•Non DIFTR target
•Rejection cost
•Field complaints IPTV/Dealer PDI and aggregate replacement
2-Improve Build in Quality
•Monitor in process quality performance and effectiveness of Quality Gates
•Implement Standardised Inspection Process and NTWG
•Implement ZDS stations (CTQ and Non CTQ)
•Identify and implement Poka yoke for field failures
•Review status of calibration equipment and gauges used by QA and get the equipment calibrated from identified agencies. 
•Participate in 1/5/25 trout for 4M changes and ECNs and give feedback 
•Quality Issue resolution through ICA / PCA (PSF) and release B.P.     
•DPV / PPH
•CMM
•GENCAP
•EBHS
•Water Leakage
•% NTWG
•% completion of ZDS station and Zero defect tracking
•PSF closures
3-QMS Implementation
•Conduct layered audit and implement ICA
•WCQ  documentation & OFI closure thro Mfg
•Implement processes in line with requirements of IATF for Quality Operations 
•CTQ and CTE parameters checking and monitoring
•Monitor process capability indices and continual improvements through corrective actions
•Layered audit adherence
•Number of NC in audit
•No of CTQ and CTE parameters not OK
•Cp/Cpk 2X2 matrix for CTQ stations
4-New Product Early Involvement
•Participation in 3P event, Kaizen, Process walk through and station readiness
•Participation in PFMEA, Process Planning, HLTO and productionisation of new product along with FMQ team as part of LQOS
•Preparation of Quality Issue Brochure and prevention in new models
•BITS process issue resolution
•Raising DCR for design modification
•Low km. Field issue analysis     
•Station readiness score
•RAYG status of BITS issues
•1 MIS IPTV / EPV 
5-People Development
•Monitoring Absenteeism and distribution of work
•Training need identification and completion as per plan
•Implement actions for SO compliance
•Compile suggestions, participate in Kaizen
•Issue resolution through Team Quality Circle (TQC)    
•Station readiness score
•RAYG status of BITS issues

Tata Motors Leadership Competencies

Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel

Leading Change - Recognizing the need for change, initiating and adapting to change

Driving Execution - Translating strategy into action and execution

Leading by Example - Encouraging and following ethical standards

Motivating Self and Others - Inspiring teams and individuals

Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

DEVELOPING SELF & OTHERS

Motivating self & others

Functional Competencies

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