Principal Technical Program Manager

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon WorkSpaces has protected and empowered enterprise work for over a decade. Now we are reimagining what a workspace is. We are building Agentic WorkSpaces: a platform where the workspace itself is an active partner in how you work, not just infrastructure that delivers applications.

Today, over one million users rely on WorkSpaces daily. Tomorrow, those workspaces will host AI agents alongside humans — agents that code, troubleshoot, analyze, and act on behalf of their users, governed by the same identity and security policies as the people they serve. We are building the platform that makes this possible: a new identity architecture that treats humans and agents as first-class citizens, a unified cross-platform agent that ships features to Windows and Linux simultaneously, a next-generation client (Springboard) that communicates intelligently with users, and AI-powered admin experiences that replace 300 configuration choices with a single conversation.

This is not incremental. We are rethinking the desktop from the silicon up — from GPU-powered workstations for builders and AI workloads, to conversational setup experiences, to autonomous troubleshooting that resolves issues before users notice them. We compete with Microsoft, Citrix, and Omnissa — and we intend to leapfrog them by building the workspace that was designed for the agentic era, not retrofitted for it.

The Role
We are looking for a Principal Technical Program Manager who wants to be the connective tissue of this transformation. This is a cross-functional IC role at the center of everything we ship. You will own end-to-end program execution across the Agentic WorkSpaces portfolio — driving delivery across 6+ engineering teams, 3+ platform dependencies, 19 production regions, and multiple partner motions. You will operate at the intersection of engineering, product, and GTM, translating bold product vision into sequenced milestones that land on time and at quality.

You are self-driven, comfortable with ambiguity, and biased toward action. You think big about what the workspace of the future looks like — and then you build the plan to get there. You influence across Amazon without authority, make hard trade-off decisions with incomplete information, and turn "Won" into "Done." You want to solve challenging problems in identity, AI, and desktop infrastructure at a scale that matters.

We offer a unique opportunity to solve some of the most interesting problems associated with providing secure, reliable, fast, and highly scalable solutions at the intersection of cloud computing and agentic AI. In the process you will have the opportunity to work on a number of industry-leading AWS services. Our team is innovating in multiple areas to give our customers the best-in-class interactive streaming platform while pioneering the next generation of human-AI collaborative workspaces. We are looking for people who believe in providing world-class application streaming experience for AWS Enterprise and ISV customers, and who are energized by the challenge of building the future where every workspace is an intelligent partner that drives smarter decisions, greater creativity, and faster innovation with confidence.

Key job responsibilities
Key Job Responsibilities
• Own programs with significant complexity and broad cross-organizational impact. You will drive the identity modernization strategy — ensuring it lands as a coherent platform, not disconnected features.
• Drive large engineering efforts that solve significantly difficult problems with complete independence. Translate an 18-month, 3-phase identity strategy and multi-year platform roadmap into detailed execution plans with clear milestones, owners, and decision points.
• Identify risks and opportunities in technical strategies, architectures, and organizational structures. See around corners — flagging dependency conflicts with IAM Identity Center, Bedrock AgentCore, EC2, and DCV teams before they become blockers.
• Drive projects cross-functionally and build partnerships across AWS. Work with field sales (PROPEL/Nexus), ISV partners (Citrix, Omnissa), and GTM teams to ensure what we build translates into customer adoption. Ensure security and identity objectives are met without imposing a performance tax on agent workflows.
• Establish metrics, mechanisms, and reporting cadences that give leadership confidence in delivery health. From weekly execution reviews to S-Team goal reporting, you build the operating rhythm that keeps a complex organization aligned.
• Manage launch coordination for multi-region, multi-platform releases across 6 OS variants. Ensure features ship simultaneously across Windows and Linux via the unified agent architecture — no more "Windows first, Linux later."
• Deliver findings, recommendations, and remediation steps when programs go off-track. Support deep-dive assessments and ad-hoc analysis. You are the person who turns ambiguity into action.
• Lead large programs across internal and external stakeholder to deliver Agentic Workspaces authorization, trust hierarchy, and governance framework that makes autonomous agent action safe in enterprise environments, including audit trails, rollback mechanisms, and human-in-the-loop controls.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 4+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience
- Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- Strong technical depth — ability to engage on architecture decisions involving identity protocols (SAML, OIDC), networking, and OS-level systems
- Excellent verbal and written communication skills; ability to present to VP/SVP audiences

Preferred Qualifications

- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- MBA, or Advanced degree
- Experience driving partner-dependent programs (ISVs, GSIs, or technology partners)
- Familiarity with AI/ML agent architectures, agentic workflows, or AI-powered product experiences
- Experience with S-Team or VP-level goal reporting and mechanisms at Amazon

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually