Senior Patient Experience Business Partner
Customer Success & Account ManagementPosted 5 Aug 2026
Advertised as “Sr. PX Business Partner (Foundational Products/Influenza/CVRM)”
Posted 5 Aug 2026
Advertised as “Sr. PX Business Partner (Foundational Products/Influenza/CVRM)”
The original posting with the fluff stripped out
| Base salary | US$196,000 – US$364,000 / yr |
|---|
Field of studyHealthcare, Scientific, Business (or related)
Study levelMaster's or higher
We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.
Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.
The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.
As the Senior Patient Experience Business Partner (Sr. PXBP) for high-complexity Therapeutic Areas (TAs), you will serve as the primary strategic liaison within Patient Experience (PX) to shape, triage, and elevate patient-related strategies and capabilities across Genentech. In this role, you will:
Serve as the primary point of contact and trusted advisor within PX for high-complexity TAs, embedding within relevant Squads to capture, clarify, and document TA-specific patient experience needs across the product lifecycle.
Translate complex TA business strategies and market dynamics into actionable experience requirements, Strategy Briefs, and long-term PX roadmaps.
Partner closely with Access Business Partners to integrate patient access and support barriers into the Integrated Access Plan (IAP), relevant integrated patient plan, lifecycle planning, and overarching squad strategies.
Lead PX activities for complex new product launches and line extensions, ensuring programs scale seamlessly to support future patient needs for pipeline assets.
Influence and align senior leaders across CMG and Roche/GNE by effectively communicating the strategic value and ROI of PX initiatives to secure resource commitment.
Collaborate with Experience Design, DDA, and RDT to advocate for the patient journey and drive scalable, enterprise-wide PX solutions.
Provide informal mentorship and guidance to team members, establishing best practices and fostering team cohesion across the PXBP organization.
Hold a Bachelor’s degree in a relevant discipline with 15+ years of professional industry experience in the pharmaceutical, biotechnology, or related sector.
Bring demonstrated deep understanding and knowledge in at least one Therapeutic Area and the ecosystem of entities impacting the patient access journey.
Possess a proven track record of interfacing with, presenting to, and earning buy-in from senior leadership to drive strategic alignment across matrixed organizations.
Demonstrate strong leadership presence, storytelling, and communication skills, with an ability to lead without authority and influence decision-making.
Show advanced capabilities in strategic planning, making tough trade-off decisions, and leveraging data and technology to improve patient outcomes.
Advanced degree (Master's, MBA, or PharmD) in a healthcare, scientific, or business discipline.
Direct experience in Patient Experience, Patient Access, or Commercial Strategy supporting high-complexity or specialty TAs (e.g., Oncology, Rare Disease, Neurology).
Demonstrated success in coaching, mentoring, or guiding cross-functional peers within an agile or squad operating model.
This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus
No relocation benefits are available for this posting
Willingness and ability to travel, as needed up to 30%.
The expected salary range for this position based on the primary location of CA is $196,100 - 364,200. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.