Ceremonies Coordinator

Job Details:

Job Reference: HCC624524
Salary Range: £27,780 - £30,564 pro-rata, per annum (actual salary £22,224 - £24,451 per annum) plus market supplement of £250 pro rata, per annum (subject to conditions) 
Work Location: Hampshire Register Office, Winchester
Hours per week: 29.6
Contract Type: Permanent 
Closing Date: 21 July 2026
Interview/Assessment Date: 29 July 2026

An exciting opportunity has arisen for a Ceremonies Coordinator/Registration Officer to join The Registration Service at Hampshire County Council.  

Hampshire Registration Service is an innovative and forward-thinking organisation, currently delivering in excess of 10,000 birth registrations, 10,750 death registrations, 11,900 notices of marriage / civil partnership (CP) and 6,000 ceremonies each year. 

The Role:

We are looking for Ceremony Coordinators/Registration Officers to join our team dealing with ceremony bookings. You’ll help customers book and pay, explain legal preliminaries, and advise on planning the content for each ceremony type. This will involve a high level of coordination, advice and entering details into a bespoke registration system. You will also provide ceremonies at weekends as part of a roster.

This is a busy, public facing role which offers great personal satisfaction supporting our customers to record and celebrate significant life events.

What you’ll do:

You will be committed to delivering a high quality, customer focused, frontline service on the telephone, email and in person, with excellent communication skills and the ability to work under pressure. A high degree of accuracy and attention to detail is paramount in the day-to-day operation of your role. You will have the ability to work well as a member of a small team as well as have the ability to work using your own initiative. 

What we’re looking for:

• A team player with strong collaborative skills. 
• Excellent communication and interpersonal skills, with the ability to build rapport with a wide range of customers.
• Excellent attention to detail and a commitment to accuracy, particularly when dealing with legal and statutory documentation.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• A customer-focused approach, with the ability to provide a professional, empathetic and supportive service.
• Sound IT skills and able to accurately record information.
• The ability to work flexibly, including participation in a weekend ceremonies rota and attending venues. 

Shortlisted candidates will be invited to an Assessment Day. This is a great opportunity for us to explain more about the role, and for you to demonstrate your suitability. Full details will be sent to shortlisted candidates.

Why join us?

Hampshire County Council offers a competitive salary and benefits package.
 
Hampshire is a beautiful place to live, with vibrant cities, miles of coastline and two National Parks. If you enjoy outdoor activities, you’ll find world class walking, cycling, sailing and much more. For more information, please go to:- Living and Working in Hampshire.

To learn more about our dress code, please visit Hampshire Dress Code Policy

Information to support candidates applying for roles at Hampshire County Council can be found here: https://www.hants.gov.uk/jobs/jobapplication 

Additional Information:

Ceremonies Coordinator/Registration Officer Candidate Pack

Contact Details for an Informal Discussion:

Sarah Matthews, Technical Standards Officer - Ceremonies on sarah.e.matthews@hants.gov.uk

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
 

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
 

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.