Investigations Coordinator

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As an Investigations Coordinator within our Claims Technical Centre of Excellence, you’ll play a key role in protecting our customers and business by helping to identify and investigate potential claims fraud. Reporting to the Forensic Accounting and Investigations Lead, this role is central to delivering fair, timely and high-quality outcomes across complex claims matters.

You’ll be part of a collaborative and specialist team that partners closely with claims, underwriting and external experts. Your work will directly influence decisions, strengthen governance and help ensure our claims experience remains trusted, customer-focused and forward-looking.

You will also be responsible for the following:

• Triaging fraud referrals and determining the most appropriate investigation approach
• Managing a caseload of investigations, including complex and high-value matters
• Coordinating external investigators, legal partners and specialist providers
• Conducting desktop investigations and forming clear, evidence-based outcomes
• Monitoring investigation progress to meet service standards and quality expectations
• Providing updates, insights and recommendations to stakeholders on risks and strategy

**Important to your success – let’s grow together

**You’re a curious and thoughtful investigator who enjoys solving complex problems and making sound decisions. You build strong relationships, communicate clearly and approach your work with integrity, resilience and attention to detail.

In order to be successful, you will have the following:

• Experience in the insurance industry with exposure to claims or investigations
• Experience in consumer home and motor insurance advantageous
• Strong understanding of investigation principles and fraud risk management
• Knowledge of relevant insurance legislation and industry obligations
• Experience managing multiple priorities with strong time management skills
• Excellent written and verbal communication skills, with the ability to influence stakeholders
• Confidence using digital tools and technology to support investigations and analysis

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!