Technical Support Specialist
IT, Infrastructure & CybersecurityPosted 26 Jun 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
Role speciality
No unique specialisation
Job Summary
This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to provide essential assistance to end-users and ensure smooth operations.
Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.
Skill Requirements
null
Other Requirements
null