Guiding the future of NSW education

Position details

• Clerk Grade 9/10
• Full-time
• Salary: $129,464 to $142,665 p.a. plus employer’s contribution to superannuation and leave loading
• Ongoing
• Close to Wynyard station & hybrid work arrangements, with 50% a week office attendance required
• Note: during peak periods the role requires full-time office attendance, attendance at other Sydney sites, and work outside of normal business hours
• Contact for enquiries: Lauren Graham via lauren.graham@nesa.nsw.edu.au

About us

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.

About the role

This role is within the Assessment Division at NESA which is responsible for developing, monitoring and managing the assessment and examination processes for students in NSW.

As the Senior Project Officer (SPO), Online Exams you will be responsible for managing timely and effective support for NESA exam programs, including HSC online exams, online tests and written and oral exams within the Exam Operations branch.

You will oversee the delivery of exam support team functions and programs, provide training to schools and exam staff and internal helpdesk teams. Using your excellent people skills, you will promote close working relationships with other NESA branches and external stakeholders to ensure team goals and milestones are achieved.

On a day-to-day basis you will be responsible for:

• Managing the exam support team in the development of support materials to deliver exams, online testing, and language oral exam conduct.
• Managing staffing and resource support for HSC presiding officers, support staff, and helpdesk teams, including related recruitment and exam staff appointments, as well as developing staff through Performance and Development plans.
• Project planning, UAT testing and coordination of online exam and other online testing support, as well as planning and managing exam support activities to support HSC and other NESA exams.
• Oversee the HSC languages oral exam conduct program.
• Ensure effective, timely provision and detailed analysis of data and recommendations for improvement and process and knowledge management.
• Ensuring compliance with legislative and industrial requirements, ongoing Working With Children Check compliance, as well as focusing on continuous improvement opportunities.

Our ideal candidate will have:

• Experience managing high-volume activities, and online exams, with critical timelines and limited resources.
• Strong capabilities in managing sensitive and confidential matters associated with employment and high stakes examinations.
• A high level of stakeholder engagements skills, especially in negotiating and maintaining relationships with a diverse range of stakeholders including a significant dependency on IT systems and constraints.

Essential requirements

To be successful, you will need:

• NSW driver’s licence.
• A valid NSW Working with Children Check (WWCC) clearance for paid employment.
• High-Level experience in managing helpdesks and analysis, project management or administration.
• Strong understanding and capabilities in running large scale online exams with critical timeframes.

Note: during peak periods, the Senior Project Officer, Online Exams is required to work outside of normal business hours and at other Sydney locations.

We invite you to download the role description for additional information on the position.

Note:

A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

At NESA you will benefit from:

• An organisation where your contribution has a big impact.
• An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices.
• Flexible working arrangements and generous leave entitlements.
• Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations.
• Salary packaging options.
• Working in a purpose driven and ethical organisation with committed colleagues.

Ready to join us?

Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for recruitment, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process follow this guide.

For all other candidates:

Select “Apply now” and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately):

• Describe a time when you needed to work closely with an IT or shared services team to resolve a service issue or implement a system change. How did you make sure operational needs were understood and met?
• Describe a time you managed a large-scale, high-volume activity with critical deadlines. What was your role, how did you plan and prioritise the work, what risks did you identify, and what was the outcome?

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and workplace, please reach out to recruitment@nesa.nsw.edu.au 

Close date: Wednesday 22 July at 11.59pm AEST

Thank you for your interest, we look forward to receiving your application.

#S/DNI

Important information

NESA’s Statement of Commitment to Child Safety

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges. 

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles