Senior Client Service Officer

 Senior Client Service Officer

• Opportunity**:** Ongoing position

• Location: Sydney District (Strawberry Hills, Waterloo and Surry Hills) and Inner West and South-Eastern Sydney District (Ashfield, Maroubra, Miranda and Hurstville)

• Salary: Clerk Grade 5/6 - $102,936 to $113,579 p.a. plus superannuation and annual leave loading

• Talent pool creation for future vacancies within Sydney District, Inner West and South-Eastern Sydney District

• Generous leave entitlements including flex leave

• Build a career with the Department of Communities and Justice, Homes NSW

• Industry leading training and ongoing career development and support

About the Role

This is an exciting opportunity to step into a senior role within Housing Services.

The Senior Client Service Officer plays a crucial role in not only providing advice and developing strategic partnership to support clients with complex support and housing needs to essential services.

You will mentor and guide client service officers to enhance their ability to deliver exceptional service, driving to achieve sustainable housing outcomes to clients.

What you’ll do

In this role your responsibilities include:

• Identify key stakeholders and maintaining relationships which will support stronger communities and innovative/integrated service delivery for clients.
• Balance a business and systems improvement/team performance focus with competing client demands
• Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies, and procedures.
• Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client’s needs.
• Coach client service team members to improve skills in assessing and managing clients, including those with complex needs; and in managing client information systems to achieve greater efficiency in delivery processes.
• Manage client information to ensure confidentiality, accuracy and integrity.
• Monitor workflows and identify work priorities, team development and training needs.

What we are looking for

• Demonstrated experience working with clients in complex service environments
• Strong stakeholder engagement and relationship management skills
• Ability to support and coach team members to improve capability
• Experience managing competing priorities and delivering results
• A high-level of communication and interpersonal skills to liaise effectively with various stakeholders and build long lasting relationships.
• Strong organisational and time management skills to manage competing client needs and case load.
• Ability to provide mentorship and training to develop team members.
• Competency in case management and a keen attention to detail.
• Ability to work well within a team and demonstrate a positive can-do attitude
• Current NSW driver’s licence preferred, but not essential.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

 What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 11:59pm on Friday 24th of July 2026.

 Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the relevant hiring manager:

Sydney District: Corina Ellis on 0438 619 534 or via email Corina.Ellis@homes.nsw.gov.au

Inner West and South Eastern District: Jim Green on 0499 865 193 or via email jim.green@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498 091 786 or via email Syvonne.Pereira@dcj.nsw.gov.au

 Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lie at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.