Caseworker
Customer Support & Call Center OperationsPosted 6 Jul 2026
Advertised as “Caseworker (Intensive Support Services) - Hunter Metro - Central Coast”
Posted 6 Jul 2026
Advertised as “Caseworker (Intensive Support Services) - Hunter Metro - Central Coast”
The original posting with the fluff stripped out
| Base salary | A$92,500 – A$120,500 / yr |
|---|
Field of studySocial Science, Welfare, Social Work (or related)
Study levelBachelor's or higher
Caseworker (Intensive Support Services) - Hunter Metro & Central Coast
We do work that really matters
DCJ is all about keeping families together so that children thrive at home. Our first priority is always the safety, welfare and wellbeing of the children or young person.
We are currently recruiting for upcoming opportunities: Charlestown, Cessnock, Maitland, Mayfield, Raymond Terrace & Tuggerah.
About your new role
As an ISS (Intensive Support Services) Caseworker, you will provide effective intensive and specialist casework services to children and young people in statutory out of home care who live with high and complex needs. Interventions are aimed at enhancing safety and wellbeing, placement stability and the development and implementation of plans designed to transition children to less intensive and/or more sustainable long term living arrangements.
The target group for intervention includes children and young people who have experienced significant histories of trauma and abuse, multiple placement disruptions and who are isolated and marginalised. These children and young people typically present with a range of behaviours of concern and social/emotional/developmental difficulties.
The aim of ISS casework support is to assist the child/young person to develop safer, more stable and sustainable relationships and living environments. To achieve this ISS staff are expected to work closely with all key people in the young person’s network including families, non-government providers of out of home care, schools, housing services, youth justice workers, private and public health providers and NDIS coordinators of support.
What you’ll do
Being an Intensive Support Services Caseworker can be difficult. Sometimes, you may have to make tough decisions with families to help them overcome hardships in order to be able to care for their children and develop safe and loving homes.
What we’re looking for
To be an Intensive Support Services Caseworker you need to be confident, curious and resilient. The essential requirements include:
Click here to view the role description and the assessment process
Click here to hear from our Caseworkers.
What’s in it for you?
We offer competitive benefits and opportunities including:
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) as well as an up-to-date résumé (maximum 5 pages).
A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Our Process.
Please contact Andrew Delore 0477 749 466 or Andrew.delore@dcj.nsw.gov.au if you have any questions about the role.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please email caseworkercareers@facs.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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