Senior Retail Claims Consultant

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!
 

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As a Senior Claims Consultant, you’ll play a critical role in delivering fair, timely, and high-quality Life Risk claims outcomes for our customers when it matters most. Sitting within our Life Claims team, this role manages complex and high-risk claims with care, consistency, and sound judgement, while upholding Zurich’s claim’s philosophy and risk standards.

You’ll also contribute beyond your own portfolio by sharing your technical expertise, supporting the development of others, and helping improve the way we do things. It’s a role where your experience makes a real difference – to customers, colleagues, and the future of claims at Zurich.

You will also be responsible for the following:

• Managing complex and high-risk Life Risk claims within delegated authority.
• Making evidence-based claims decisions aligned to policy terms and Zurich’s claims philosophy.
• Monitoring and managing claims risk, including financial exposure and compliance obligations.
• Delivering strong customer outcomes without compromising assessment standards.
• Providing technical guidance and mentoring to claims consultants and administrators.
• Contributing to continuous improvement initiatives across claims processes and practices

Important to your success – let’s grow together

You’re a calm, thoughtful decision-maker who balances empathy with technical rigour. You work collaboratively, communicate clearly, and take pride in doing the right thing for customers while supporting your team and broader stakeholders.

In order to be successful, you will have the following:

• Ideally, at least 5 years’ experience assessing Retail Life Risk claims, including complex or high-value claims.
• Strong technical capability across the full claims lifecycle, including coverage, evaluation, and policy interpretation.
• Sound knowledge of medical, legal, product, and regulatory considerations, including the Life Insurance Code of Practice (LICOP).
• Proven ability to exercise judgement and settle claims within delegated authority.
• Experience coaching, mentoring, or providing technical support to others.
• Confidence using claims systems and data to manage risk and drive quality outcomes
• Proven experience working collaboratively within a team environment and engaging with internal and external stakeholders

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment. 
 

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  
 

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!