Shared Services Support Officer

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

You’ll be part of a high functioning and process driven Finance team based in our Wollongong office. You will provide support to Internal customers across all Transport for NSW Clusters via phone and email functions. 
From a ticketing system, you will manage requests and customer queries related to purchases and travel expenses.
 
Using your customer service and communication skills, you will relay information clearly and service new card requests, changes, and other travel related costs.
 
This is a Permanent position based in Wollongong – you must be able to work from this office location at least 2-3 times per week.
 

For more information on the role and business unit, please review the role description and information pack.

About you

You’re a customer service professional with exposure working in a service centre setting for a large organisation. 

You’re able to manage a high volume of calls and have experience working with ticketing systems. 

You can lead customer conversations and problem solve autonomously to find efficient solutions, adhering to set policies and procedures.

You’re computer literate and can use systems simultaneously with the ability to learn new systems with ease.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy  

Apply today 

Applications close 11:59 PM Sunday 26 July 2026

For more information about this role, please contact CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW 

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