Registry Officer

Location: Newcastle 

Employment Type: Temporary Full-Time (12-month contract)

Salary from: $78,000 to $84,799p.a. plus employer superannuation and annual leave loading.

**Your role

**

Are you passionate about helping others and making a real impact in people’s lives? Do you thrive in a fast-paced, team-driven environment?

As a Registry Officer, you’ll be the first point of contact for clients, providing critical information over the phone, in writing, and face-to-face. You’ll also support Tribunal Members and ensure our services run smoothly.

The Consumer and Commercial Division of the NSW Civil and Administrative Tribunal (NCAT) is responsible for resolving a wide range of everyday civil disputes between consumers, tenants, landlords, businesses, and service providers. It provides an accessible, low‑cost alternative to court proceedings and is designed for parties to manage their own matters without legal representation

What You’ll Do

• Deliver exceptional customer service to clients, often in challenging situations.
• Provide high-quality administrative and clerical support.
• Work in a dynamic, high-volume environment

What we’re looking for

• We are looking for proactive, self-motivated professionals with broad administration and customer service skills who thrive working in a team environment and is interested in supporting people with disabilities.

• Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment. Click HERE for more information about accepting a role with NCAT.

• You’re a team player with excellent communication and problem-solving abilities; you are professional during all interactions and can adapt in any situation.

Download the Registry Officer Role Description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply.

What We Offer

We offer a variety of benefits, including:

· A challenging and rewarding career

· Flexible, autonomous work environment

· Competitive pay and conditions

· Training and development opportunities to build and maintain capabilities

· Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

Work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click apply, and upload:

• Your Resume (maximum 4 pages) and

• A cover letter (maximum 1 page) addressing your fit for the role.

During the online application process, you will be asked to provide a response to the following pre-screening question:

Provide an example where you had to assist a customer with communication difficulties. How did you ensure they understood the information provided?

Applications close 22nd July 2026 at 11:59pm

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Fiona Cotton on 02 4908 8196 or at fiona.cotton@ncat.nsw.gov.au   

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary Registry Officer roles within NCAT and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/