Medical Operations Specialist

About Eucalyptus

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global
• Supported over 350k patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

🇯🇵 Our plans in Japan - About Juniper (The clinic)

Our mission through Juniper is to empower people across Japan to take control of their weight journey. For us, this means a medical approach to weight loss that doesn’t judge, doesn’t discriminate, and really works! It’s why we connect patients with Japanese doctors, dietitians and a clinical team, who can guide and empower them on their journeys. With clinically proven medication, lifestyle interventions, ongoing support, and a community of like-minded women, we help patients achieve better weight loss outcomes.

🛠️ About the role (What you’ll be doing)

• Responding to patient enquiries via tickets in Japanese and English using our patient experience tool (i.e. Zendesk) - don’t worry, extensive training will be provided!
• Ongoing support to patients experiencing side effects and/or symptoms related or unrelated to their medication for Juniper, including virtual calls to help patients through their health journey, giving patients an overview of the medication, their dosage schedule and potential side effects
• Triaging medical issues with support from a robust clinical framework and global clinical team
• Be our point of contact to our network of Eucalyptus partnered doctors
• Working closely with a team of health coaches, doctors, registered nurses and / or pharmacists to provide holistic care to patients
• Supporting and training our non-clinical patient facing teams

🥼 About you (Who you are)

• You are registered in Japan as a Pharmacist
• You have 3+ years of clinical experience post-registration as a Pharmacist
• You have native level Japanese language skills and business level English language skills (must)

🏆 Bonus points for

• Experience in telehealth or specialized medicine (i.e. obesity management, diabetes, GLP-1)
• Worked in triaging in a clinical setting (i.e. intensive care unit, emergency department)
• Good understanding of computers, systems and tools (i.e. Zendesk, LINE, Facebook)

🌿Why join Euc

• We raise the bar - Join a strategic, growth-minded squad that takes ownership, moves with intent, and empowers our global teams. You’ll be surrounded by people who value curiosity, accountability, and the drive to keep improving.
• We will invest in your career  - Get access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan, and collaborate with top-tier teams locally and from South Africa. You’ll also gain global experience with opportunities to move across teams and explore new markets to help you level up in your career.
• We’ll have your back - Beyond the benefits, you’ll join a community that values connection through social clubs, wellness activities, and global collaboration.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.