Senior Director, Patient Experience Design

Why Genentech

​​​​​​​We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.

The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.

The Opportunity

As the Senior Director of PX Design, you will be accountable for the successful delivery of prioritized patient experiences by the Experience Design team. What you can expect in this role at Genentech:

• Own the cohesive, end-to-end patient experience for Genentech, ensuring all new services, technologies, and system blueprints align with broader service principles.

• Direct the end-to-end design lifecycle, synchronizing Solution Leads, Operating Model Designers, and cross-functional team members from ideation to scaling.

• Assess and recommend investment trade-offs on potential experience options in coordination with PX Solution Leads and PX Strategy & Governance.

• Serve as the primary escalation point for cross-functional partners (Legal, HCO, US Medical, CE, CPO, DDA, PAA) to resolve design friction points and regulatory hurdles.

• Oversee vendor strategy and appropriate selection decisionsto maintain a holistic model for external vendor integration within the patient experience.

• Partner with RDT, DDA, PAA Activation & Capabilities Enablement, Business Designers, and PX Delivery Leaders to validate economic and operational viability, establishing a feedback loop between delivery and design.

• Coach and develop a high-performing team of Solution Leads and Operating Model Designers while managing resource allocation and standardizing the PX Design Toolkit.

Who you are

• Hold a Bachelor’s degree in a related field or equivalent experience (advanced degree preferred).

• Bring 12-15 years of experience in experience design, preferably within biotech, pharma, healthcare, or a related industry.

• Possess 5+ years of direct people leadership experience, including a demonstrated ability to lead experience design work.

• Demonstrate a strong ability to drive results by leading with influence across cross-functional teams in matrixed environments.

• Show proven experience with resource allocation, budget management for strategic priorities, and evaluating potential growth investments.

Preferred

• Advanced degree (Master’s or MBA) in Design, Healthcare Administration, Strategy, or a related field.

• Deep knowledge of operating model principles, service design frameworks, and healthcare access/reimbursement ecosystems.

• Tech-savvy leader with familiarity in AI-enabled tools, digital health platforms, and consumer-driven healthcare expectations.

Location

• This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus

• No relocation benefits are available for this posting

The expected salary range for this position based on the primary location of CA is $198,900 - $369,300. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.