Soft Services Manager

Job Description

About the Role

Sodexo has a unique opportunity for an experienced Soft Services Manager to join our team in a permanent, full‑time capacity.

This role provides functional leadership and operational support across Village Soft Services, ensuring contract compliance and continuous improvement through the delivery of the Sodexo Best Practice approach. Services include, but are not limited to:

• Accommodation Management
• Housekeeping
• Industrial Cleaning
• Village Cleaning
• Grounds Maintenance

The role is Perth‑based with weekly travel to remote sites. While operating on a Monday to Friday roster, flexibility is required to extend time onsite to meet operational and mobilisation requirements.

This position will particularly suit someone who has “lived the life” on site such as an Administration Supervisor, Cleaning Supervisor/Manager, or Village Manager and is now looking to take the next step in their career.

Key Responsibilities

Operational & Contract Management

• Ensure consistent delivery of Soft Services across all contracts, promoting best practice and operational excellence
• Review, understand, and ensure compliance with contractual obligations for Soft Services delivery
• Develop, maintain, and deliver a long‑term Soft Services strategy in collaboration with the Sodexo Leadership Team and National Soft Services Team
• Provide operational and technical expertise to business units and operational teams
• Ensure professional and efficient service provision to all stakeholders

Qualifications

Experience & Qualifications

• Demonstrated growth in responsibility within a similar operational environment
• Strong background in Cleaning Services management
• Experience working with cleaning quality standards and processes
• Operations or remote site experience highly advantageous

Knowledge & Skills

• High level of computer literacy (MS Word, Excel, PowerPoint, industry tools)
• Auditing and report‑writing experience
• Excellent written and verbal communication skills
• Strong presentation and stakeholder engagement capability
• Ability to plan, prioritise, delegate, and adapt in resource‑constrained environments

Additional Information

Why choose Sodexo?   
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!

How to apply?   
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family! 

Company Description

Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!