Senior User Experience Researcher
UX/UI DesignPosted 17 Jul 2026
Advertised as “Senior UX Researcher”
Posted 17 Jul 2026
Advertised as “Senior UX Researcher”
The original posting with the fluff stripped out
No salary listed for this role.
We're REA
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
REA Financial Services brings together REA’s scale, consumer audience on realestate.com.au, property data and finance capabilities to help Australians not just find property, but finance it too. The business connects personalised property and finance journeys across consumer experiences, Mortgage Choice’s national broker network, and PropTrack’s valuation and property insights capabilities, with the ambition to become Australia’s number one destination to find and finance property.
The Senior UX Researcher is a research leader within the Financial Services Product & Technology function, working across the Mortgage Choice, Campaign Agent, and PropTrack Mortgage Solutions Product and Technology teams. You are responsible for strengthening our research practice, growing research capability across Financial Services and ensuring evidence informs product strategy and design decisions. As the team's research specialist, you provide methodological expertise, coach others to conduct effective research, lead complex research where your expertise has the greatest impact and connect insights across squads to build a richer understanding of the people we design for.
What the role is all about
Develop a deep understanding of the people we design for, business context and competitive landscape to identify the most impactful research opportunities.
Partner with Product and Design to shape roadmaps and strategy, ensuring research informs decisions from the earliest stages rather than simply validating them.
Translate evidence into strategic recommendations that influence prioritisation, investment and product direction.
Apply systems thinking to connect insights across products and journeys, identifying opportunities that create greater value for users, the business and the broader ecosystem.
Coach designers and others who conduct research, building confidence and capability in research planning, facilitation, synthesis and insight communication.
Champion research best practices, helping teams understand which methods to use, when to use them and what great research looks like.
Lead complex research initiatives where your expertise has the greatest impact, while enabling designers and product teams to confidently conduct research throughout the product lifecycle, from discovery and validation through to post-launch evaluation.
Apply qualitative methods with mastery and strong capability in quantitative approaches, using a mixed-methods lens to produce richer, more defensible insights.
Help teams select and apply the right research methods, knowing when lightweight discovery is appropriate and when deeper investigation will create greater value.
Design and facilitate research sessions, workshops and stakeholder interviews where specialist expertise is required, ensuring findings are credible, well-evidenced and clearly communicated.
Synthesise research across squads, identifying recurring themes and translating them into actionable opportunities that inform product and business decisions.
Contribute to shared research infrastructure, including templates, frameworks, research repositories, participant recruitment and insight management, helping keep the practice efficient, scalable and consistent.
Stay connected to emerging research methods, AI-assisted research techniques and industry trends, helping evolve how we generate insight.
Foster a culture of curiosity and evidence-informed decision making across Financial Services.
Contribute to the broader Design and Research community by sharing learnings, evolving standards and promoting a culture where insight is valued and acted upon.
Who we’re looking for
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.
Some of our Perks & Benefits include:
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!
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