Senior Manager

About Us
 

UniSuper is the custodian of our members’ life savings. Everything we do is focused on delivering for our members through performance, accountability and collaboration. If you love working with passionate professionals, driving industry leading performance and want to make a meaningful difference for others now and into the future, you’re in the right place.

The UniSuper Advice Business Unit operates as a Centre of Excellence, integrating all channels of advice, education and guidance, digital capability, professional wealth management, and external adviser partnerships within a single system. The team provides strategic, operational, and governance capability to deliver high-quality, professional advice and guidance that strengthens member outcomes, supports financial wellbeing, ensures compliance with AFSL and Trustee obligations, and positions the fund as a market leader. The role below plays a key part in leading UniSuper’s coaching-led General Advice proposition, strengthening the connection between member need, next best action and progression into the right advice pathway through a scaled hybrid model. 

This is a unique opportunity to shape how members engage with coaching-led advice at scale and influence better financial outcomes nationally.

The role
 

Lead the national Superannuation & Retirement Coaches channel, with accountability for strategy, operating model, performance and evolution of the coaching-led General Advice proposition. You will set direction, drive consistency and lead through others to strengthen member experience, channel capability and outcomes. Furthermore, you will:

• Lead national channel performance, capability and coaching quality standards
• Own and execute the coaching-led strategy aligned to the hybrid advice model
• Oversee retail site operations to enable strong member experience and action
• Set workforce direction to align capacity with demand and service priorities
• Drive member engagement, conversion and progression into advice pathways
• Provide strategic input, governance oversight and external representation

About you
 

You are an experienced leader in financial services with a strong understanding of advice, coaching-led models and member engagement. You bring commercial acumen and the ability to lead through others to deliver scalable, outcomes-focused solutions. In addition, you have:

• Strong experience in financial services, advice leadership or channel strategy roles, including accountability for leading senior teams and complex service models. 
• Proven ability to lead channel strategy, performance and proposition evolution
• Strong data-driven decision-making and commercial judgement
• Exceptional communication and stakeholder leadership skills
• Ability to influence and deliver outcomes across complex environments
• Deep understanding of general advice frameworks, coaching-led service, paired with expertise in financial wellbeing models

What We Offer
 

UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

• 17% superannuation contributions
• $1,500 annual development budget
• 20 weeks paid parental leave
• Additional paid leave days

It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements.