Cyber Security Operational Incident Manager
IT, Infrastructure & CybersecurityPosted 17 Jul 2026
Advertised as “Cyber Security Operational Incident Manager - Technical Consultant”
Posted 17 Jul 2026
Advertised as “Cyber Security Operational Incident Manager - Technical Consultant”
The original posting with the fluff stripped out
CertificationsSANS 504
Job Type: Permanent
Application Deadline: 24 July 2026
Job Description
Title Cyber Security Operational Incident Manager - Technical Consultant
Department Cyber Defence Operations - GCIS
Location Kingswood, Surrey
Reports To Senior Manager - CDO
Level 5
We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Cyber Defense Operations team and feel like you’re making progress.
About your team
Technology function across FIL is responsible for all global aspects of Technology, Digital, Cybersecurity, and Innovation. Fidelity is a value-driven, customer-obsessed organization and in Technology we are fortunate to play a direct role in helping our clients with one of the most important aspects of their lives – their financial well-being.
Within the Technology function is our Global Cyber & Information Security (GCIS) that operates enterprise security services and controls. These are designed to mitigate Cyber and Information Security risks ensuring that Fidelity's business operates securely. The Technical Cybersecurity teams monitor both the internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients’ digital assets and infrastructure against evolving cyber threats.
The Cyber Security Operational Incident Manager within our SOC team focuses on safeguarding and defending FIL from Cyber threats. You will be responding to and managing widespread security events and should have an understanding on how best to maintain CIRT teams skills and knowledge. The role will be supported by a global team of CIRT analysts who are looking at this role to provide them with direction and guidance during serious incidents. It will also be supported by a strong security leadership team and global incident management process who are keen to develop this capability. Our leadership team will be looking at this role to report on a number of key incident KPI’s and provide assurance to our customers on the global operational security response process.
About your role
The successful candidate will be experienced in operational security incident management, including vulnerability management, understanding the value of rigorous planning, tested procedures and playbooks and quick response to critical security incidents. This is a critical role expected to develop and maintain our operational security incident management capability and help mature our global response processes.
The successful candidate will be comfortable working at a technical level, proactively suggesting improvements to the incident playbooks whilst also being able to co-ordinate our front-line CIRT team during major events. The successful candidate will be able to demonstrate understanding of incident response tools and techniques, experience in responding to and managing widespread security events and an understanding on how best to maintain CIRT teams skills and knowledge. The role will be supported by a global team of CIRT analysts who are looking at this role to provide them with direction and guidance during serious incidents. It will also be supported by a strong security leadership team and global incident management process who are keen to develop this capability. Our leadership team will be looking at this role to report on a number of key incident KPI’s and provide assurance to our customers on the global operational security response process.
About you
Key Responsibilities
· Own and be accountable for security incidents; taking the lead in driving global remediation activities
· Ensure simple, repeatable, manual tasks are automated within the Incident Response process
· Ensure a “best-practice” program is in place to manage and maintain our security response procedures
· Proactively develop and deliver new incident response capabilities, tooling and processes.
· Develop an incident management strategy, focussing on regular reviews and exercises.
· Create and deliver table-top and simulated exercises focussing on areas of risk identified by our Threat Intelligence team.
· Ensure the operational security process is consistently maintained across our global regions, taking into account different regulatory requirements and rules.
· Acting as the point of contact for our global business incident management team for all security related incidents.
· Run Post Incident Reviews and track and manage outcomes to delivery.
Experience and Skills Required
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.