Director, Insights

The Insights discipline helps empower Rioters' decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for players around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of players is critical to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

As a Director, Insights on Riftbound, you’ll join the Insights discipline – the group of researchers, analysts, data scientists, and strategists responsible for solving problems and executing analyses that enable Rioters to make difficult decisions with confidence. You’ll be tasked with leading the Insights discipline as Riftbound continues to grow and integrate insights to inform the features, systems, and experiences of the game. Your background in data analysis, research, and strategic decision-making will ensure that you’re an effective advocate for players and can provide mentorship to grow the Insights team members. You’ll be accountable for the entire Insights ecosystem of Riftbound, ensuring that Riftbound is data-informed in all its domains (the core game experience, publishing, and marketing efforts, organized play experiences, etc.). You’ll serve as the craft lead for the analyst and researcher skillset. You’ll also serve as a critical advisor for Riftbound’s leadership team and ensure Insights is well-positioned to advise and support them. You will report directly to the Executive Producer of Riftbound.

Responsibilities:

• Support product ecosystem leadership by ensuring Riftbound products and strategies have impact effectively measured; contribute to a culture of continuous learning across the Riftbound organization
• Partner with product ecosystem leadership by giving input on strategic and product choices
• Work closely with product ecosystem leadership to monitor the health of Riftbound across the ecosystem, providing insights and recommendations around engagement, retention, monetization, sentiment, the player experience funnel, and other critical areas determined alongside the Riftbound leadership team
• Partner with Riftbound leadership to ensure a strong understanding of the global audience experience across the full range of the game ecosystem’s offerings (core game, esports, publishing, entertainment, etc.)
• Support Riftbound leadership in decision making around the multiple product touchpoints of Riftbound
• Be an effective advocate for players and provide strategic guidance about their wants, needs, and behaviors
• Work with analysts and researchers to generate frameworks and insights that support gameplay content, cosmetic content, metagame systems, publishing efforts, etc. for all aspects of the game
• Ensure insights generated by the team are appropriately shared and accessible inside the Riftbound organization as well as to the broader Riot organization
• Develop and maintain deep knowledge and domain expertise about Riftbound and the broader strategy game space
• Develop, communicate, and implement the vision, roadmap, and operational strategy for the Insights team to deliver against Riftbound’s needs
• Accountable for staffing and managing a team that will support the full range of Riftbound’s Insights needs
• Ensure Insights Rioters within the entire game team (dev, publishing, and esports) deliver high-value outcomes, meet expected quality bars and discipline standards, and effectively integrate with their teams; work with the team on setting and maintaining high performance standards
• Lead, mentor, and support career growth for Insights Rioters on the team
• Participate as a leader in the Product Insights organization, collaborating with other game Insights leaders and central Product Insights team leaders to ensure Riot’s Product Insights needs are met
• Collaborate with central Product Insights teams, and Riot-level corporate strategy and business health teams to contribute to the overall decision making space of Riftbound
• Collaborate with partners across a range of domains across Product Insights to ensure Insights can be effective and has its infrastructure needs met
• Work with the Data organization to design and implement new systems for collection, reporting, and application of data
• Partner with Business Operations and Finance to support strategic planning activities for Riftbound

Required Qualifications:

• 10+ years of professional experience in data analytics, research, business strategy, management consulting, product management, or related experience
• Professional experience working in both analytics and research, with 6+ years specializing in at least one
• 5+ years of professional experience managing individuals and teams

Desired Qualifications:

• Professional experience working on games, with knowledge of development practices and practical considerations involved in making and publishing games
• Professional experience with TCGs
• Professional experience working with multiple cross-functional stakeholders
• Professional experience with a range of game publishing activities, including performance marketing, funnel optimization, regional marketing, etc.
• Professional experience managing managers
• Knowledge of game lifecycle and game economy considerations

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you! 

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.